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Matt Harris

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    71 comments  ·  Office 365 Security & Compliance  ·  Flag idea as inappropriate…  ·  Admin →
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    Matt Harris commented  · 

    I've just had the same link sent to me from Microsoft in a support ticket.Hopefully not to long now.

    Strange this thread has not been updated to 'In Development;

    An error occurred while saving the comment
    Matt Harris commented  · 

    I have a ticket open with Microsoft with this (19214029). It has been open for 41 days now (since 19th March 2020) I am trying to get a Microsoft representative to respond to this however I am getting 'Soft Blockers'. I am now on my 3rd level of escalation, and they are pushing me to leave this ticket here where I know I will not be updated or responded to on this problem.

    Has anyone been able to speak to a Microsoft Representative on this matter?

    It was suggested this ticket does not have enough vote however I see many tickets with fewer votes with are being addresses by Microsoft.

    They are continuing to maintain that this bug is a feature regardless of the security concerns and the increase in spam related emails during COVID-19.

    Microsoft are continually telling me they are changing. They are also telling me they are "Constantly striving to provide excellent service"

    Something really needs to change here.

    Matt Harris supported this idea  · 
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    Matt Harris commented  · 

    Has anyone had an update from Microsoft on this?

    I have requested an update from Microsoft and 1 month later I am still being stonewalled by their support team recommending I post here instead, so they don't need to respond to me.

    As a sysadmin it is unrealistic for me to monitor all shared mailboxes quarantined emails especially when it comes to confidentially in areas like HR and Finance.

    They have responded to less commented and less voted on items. I am failing to see why I can't get an update from Microsoft on this one.

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