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Steve Sirag

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    46 comments  ·  Office 365 Admin » Exchange Admin  ·  Flag idea as inappropriate…  ·  Admin →

    Our service is designed to protect the resources and ensure that certain users will not overwhelm it and cause latency for others. This limit is in place to protect against spike sending that we wish to discourage. As such, we have no plans to change the limit for regular mailboxes.

    Where possible, we encourage customers who have these requirements to seek solutions that do not send emails all at once, can make use of DLs, or use services like Dynamics or third-party services to send large volumes of emails to customers or student and parents.

    However, we are thinking about alternatives we can provide to solve this issue of higher sending for automated email scenarios to address this customer need.

    Steve Sirag supported this idea  · 
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    Steve Sirag commented  · 

    I'm an O365 reseller.

    The 30 message per minute limit has caught an elderly client of mine in a 3-hours-long black hole of tech support just because he copied 35 of his friends on an email. This is not an abusive user.

    If you're going to put up warning flags on 30 messages in a minute, then greylist him for 5 minutes, and then let him send again. Obviously the 10k per day limits are designed to catch the truly abusive users, but 30 in a minute is far too harsh for users who are not technical and get blackholed for hours from normal email conversation. This is abusing the customer and causing a black eye for Office365.

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