An error occurred while saving the commentGavin commented
One of the things people frequently get mixed up with this request is the difference between calendar and emails.
There is a workaround for the CALENDAR, but not for private emails, other than going to OWA.
I don't want to make users a delegate for a shared mailbox in order to view private items. And that sounds like it only works on the calendar anyway, so it is pretty useless.
Senders often mark emails as "private" and send them to general/shared mailboxes because they do not understand what that setting does. My guess is that they are thinking it protects it from hackers somehow or just gives it a label. Since we can't fully educate everyone out there who might try to use it (aside from Microsoft creating an "Are you sure you want to send this as private? The recipient may not be able to view it if you do so if this is going to a shared mailbox."), it would be great to get some kind of resolution to this. I am always a fan of admin control - give us the ability to do what we want!
I have to instruct all my end users that the only way to see them is by going to OWA. But, of course, if they have access to someone's personal mailbox (i.e. as a backup agent), then they can take that knowledge and view the private messages for that person, which is NOT desirable.