709 votes70 comments · Office 365 Security & Compliance » Spam & Phishing · Flag idea as inappropriate… · Admin →
Thank you for your feedback. We have a clarifying question that would help us to prioritize this better: If you need notices 3 (or more) times per day, why use quarantine at all? Why not send the mails to a junk folder which the user can check on demand? If you want a notice each time any message gets quarantined, again, what prevents just sending the mails to a junk folder instead?Anonymous commented
This issue is HIGHLY frustrating since it often catches emails needed to confirm an email account, that need to be replied to within a specified amount of time.
19 votes9 comments · Office 365 Security & Compliance » Spam & Phishing · Flag idea as inappropriate… · Admin →
Please share with us more about how you use the product. For scenarios which require end users to regularly scan for false positives, we find that customers prefer to use Junk Mail folder instead of Quarantine. Is that an option for you? Also, have you investigated the causes of the false positives? Improper configuration is the cause of roughly half of all false positives.