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Sabine Engelhardt

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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Sabine Engelhardt commented  · 

    An ever-increasing number of users at my customer using Outlook Full client are contacting their Helpdesk and complaining that emails have disappeared from their inbox. As a result, more and more users are dissatisfied with Outlook and have lost some faith that the cloud is a reliable repository for email with O365. Troubleshooting revealed that the users had actually moved the emails to the archive folder unintendedly and unbeknown to them. This behavior happened very quickly, and again unintentionally, a user has an email marked and then presses the backspace key. The net result is that the email is moved, without additional visual feedback, to the ARCHIVE folder. When the user attempts to find the email, it is no longer to be found where the user expects them to be located. The impression is that emails are “disappearing”.

    Sabine Engelhardt supported this idea  · 

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