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Patrick

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  1. 10 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Patrick supported this idea  · 
    Patrick commented  · 

    We need to know why the email was filtered as SPAM. This is super effective especially when the legitimate emails were wrongly filtered and we often need to check why it was filtered or how it can be avoided. This function is provided in our previous SPAM filtering company, or at least they have technical support to tune the rules for us.

  2. 71 votes
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  3. 703 votes
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    Thank you for your feedback. We have a clarifying question that would help us to prioritize this better: If you need notices 3 (or more) times per day, why use quarantine at all? Why not send the mails to a junk folder which the user can check on demand? If you want a notice each time any message gets quarantined, again, what prevents just sending the mails to a junk folder instead?

    Patrick supported this idea  · 
    Patrick commented  · 

    I totally agree with Thomas commented · July 30, 2018 6:22 AM

    Our company got operation team and they need to work with the email box 24x7. In case some customer email wrongly marked as SPAM and being quarantined, they will only be notified on next day. This caused a lot of trouble to their work.

    O365 support replied why not use the junk folder, it is simple. User don't want the unwanted things flooded their folder, or else they will rather ignore the folder. Quarantine report, on the other hand, provides a good tool for them to have a full view on mails while they can choose the interested one to release it from Quarantine. The email folders will be tidy yet they know if they missed any important email.

    Our previous SPAM filtering company also offer the option to increase the report frequency to 1 hour. This is simple task to implement actually, and also applicable to our operation team that, at most the wrongly filtered customer email is delayed 1 hour from handling.

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