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Dan Neuwirth

My feedback

  1. 22 votes
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    Dan Neuwirth commented  · 

    Captcha on sender.office.com is not working at all. I have a critical delisting need (company move, new IP address on new static Internet connection, can't send mail because "long ago" someone sent spam from this IP and Microsoft is still intentionally blocking it).

    The captcha doesn't work. I spent over 30 minutes last night, across 4 different systems, 4 different browsers (yep, the "big four") attempting to get a single correct entry on either the visual (so hard to read most humans can't even do it correctly on the first try) to the audio (so fuzzy that it's almost impossible to make out the words from the intentionally-injected "noise").

    In any case, I have now tried over 50 times, unsuccessfully, to enter a correct captcha. This is absolutely infuriating. De-listing, as a practice, is generally needed in emergency situations, and Microsoft has completely dropped the ball here.

    Microsoft is holding a company ******* and severely interfering with their business operations by incorrectly blocking all mail from this IP, with ZERO ability to contact a human to just say "get me off the **** list". In my particular case, it is a hospital whose fax system sends out radiograms (rads) received by fax and disburses them by e-mail to a short list of doctors (yes, I'm aware it's 2019, but lots of medical firms still use faxes). So lives are on the line here and Microsoft is intentionally and incorrectly blocking this IP.

    If a user fails captcha, say, 3 times, a message should pop up saying "clearly, you're having issues, please call us at such and such number to have a human assist you..." Instead, just "denied" and no ability to resolve. Someone could die because of this issue.

  2. 1,813 votes
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    251 comments  ·  Office 365 Admin » Exchange Admin  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your responses. We appreciate that you’ve taken the time to provide us with feedback to help make our products better.

    We’re actively working on significant improvements to the end user experience with the feature across Outlook clients. This includes improvements to the UX, the classification algorithms, and controls.

    Today, admins have a Power-Shell cmdlet that allows them to control the Clutter feature on a per mailbox level. Details of this can be found here: https://technet.microsoft.com/en-us/library/mt586787%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396

    Our decision to provide the cmdlet based control for Clutter was based on early feedback we received on the Clutter feature.

    We will continue to improve the admin controls based on the continued feedback. Considering the responses on this forum, it would be helpful to better understand the gaps in the current admin control story. Do you believe the gap here is in not having a tenant level control or not having…

    Dan Neuwirth supported this idea  · 
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    Dan Neuwirth commented  · 

    Yep, I've now gotten several support calls just this morning asking me "What is this clutter feature and why am I getting these junk mail messages about clutter". This is an unmitigated DISASTER. I have over 50 IT clients on Office 365 Exchange online, and I'm getting barraged with "Why am I getting these clutter messages?". Users (and their on-premises primary IT contacts) overwhelmingly 1) don't understand why they're now getting a "second junk e-mail box to check" and 2) are getting what they consider to be Junk e-mail messages (the clutter notification) in their Inboxes and 3) site managers want these "invitation" messages to be disabled for all users so they don't get asked again to enable clutter.

    WOW what a horrifically STUPID thing for Microsoft to do, in advertising a feature at the user mailbox level.

  3. 203 votes
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    13 comments  ·  Office 365 Admin » Exchange Admin  ·  Flag idea as inappropriate…  ·  Admin →
    Dan Neuwirth supported this idea  · 
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    Dan Neuwirth commented  · 

    Yep, I've now gotten several support calls just this morning asking me "What is this clutter feature and why am I getting these junk mail messages about clutter". This is an unmitigated DISASTER. I have over 50 IT clients on Office 365 Exchange online, and I'm getting barraged with "Why am I getting these clutter messages?". Users (and their on-premises primary IT contacts) overwhelmingly 1) don't understand why they're now getting a "second junk e-mail box to check" and 2) are getting what they consider to be Junk e-mail messages (the clutter notification) in their Inboxes and 3) site managers want these "invitation" messages to be disabled for all users so they don't get asked again to enable clutter.

    WOW what a horrifically STUPID thing for Microsoft to do, in advertising a feature at the user mailbox level.

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