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Emily

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  1. 31 votes
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    2 comments  ·  Office 365 Admin » Lync Admin  ·  Flag idea as inappropriate…  ·  Admin →
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    Emily commented  · 

    Another note: To have a call queue option where it just goes down a list alphabetically and NOT have the 'who has been idle longest' option makes no sense. The person with a last name starting with A would get all of the calls. I would think the 'idle longest' would be the first option you implement before the two options you already have. And our Support team has confirmed 'ring everyone at once' would just cause contention in the team. Disappointed to not see this on the roadmap.

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    Emily commented  · 

    Option 3, please. Call Queues don't meet our needs at all without it, we have to use a third party.

    Emily supported this idea  · 

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