778 votesAnonymous commented
This has been going on for over 2 years, just as it was stated by Anonymous 2 on Jan 19th. I tried to escalate our problem, but this was the only reply (which is not working for us by the way)
We acknowledge that this is a scenario that stands to be improved. We are currently working on it and this will take some time. This link shows the process of SharePoint profile picture synchronization https://support.microsoft.com/en-us/kb/3185286 .
At present, to update a user’s profile in SharePoint one of the following flows must happen:
1) The user has an Exchange license/mailbox. In this case the picture can be set in Exchange. From there it will sync from Exchange Online to SharePoint Online. The user must navigate to their Delve Profile Page to trigger the sync from Exchange Online to SharePoint Online. This can only happen every 72 hours.
2) The user doesn’t have an Exchange mailbox. In this case the picture needs to be uploaded to SharePoint directly. The only way to do this is via the UI.
Once done, there is a propagation time depending on the size of the SharePoint site.
Please upvote the following topic on the UserVoice Customer Feedback site related to this. This feedback helps us prioritize.
Office 365 Support Team
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