230 votesColin Rubbert commented
This is currently set as A4 which, for controlled documents, becomes a real pain to support. I have constant emails saying that this or that document isn't printing properly. After multiple requests to this I started looking into it. Turns out that the default is A4. I don't know of a single organization in the US that uses A4 as a default.
Ways to fix:
- Automatically set default based on Geolocation, making an assumption that if the client/company is in North America then the default printer paper settings should be Letter. If company is in Europe default to A4.
- Allow administrators to set default printer settings within the Admin Portal. We've got, mostly, full control of our organizations settings. There is no reason why IT administrators shouldn't be able to set the global default printer settings for an organization that they administer. As the IT Manager I know what the average printer will be in my organization; Letter. So it's not unreasonable for me to be able to set these things.
- Allow document creators to specify default paper size of the document. The onus shouldn't be on the creator of a document to set this but if this is the simplest fix then it's a good place to start. A global document store, group, or organization default would be ideal over this.
921 votesColin Rubbert supported this idea ·