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Biagio Mazzucco

My feedback

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    7 comments  ·  Office 365 Admin  ·  Flag idea as inappropriate…  ·  Admin →
    Biagio Mazzucco supported this idea  · 
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    251 comments  ·  Office 365 Admin » Exchange Admin  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your responses. We appreciate that you’ve taken the time to provide us with feedback to help make our products better.

    We’re actively working on significant improvements to the end user experience with the feature across Outlook clients. This includes improvements to the UX, the classification algorithms, and controls.

    Today, admins have a Power-Shell cmdlet that allows them to control the Clutter feature on a per mailbox level. Details of this can be found here: https://technet.microsoft.com/en-us/library/mt586787%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396

    Our decision to provide the cmdlet based control for Clutter was based on early feedback we received on the Clutter feature.

    We will continue to improve the admin controls based on the continued feedback. Considering the responses on this forum, it would be helpful to better understand the gaps in the current admin control story. Do you believe the gap here is in not having a tenant level control or not having…

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    Biagio Mazzucco commented  · 

    "As part of the Clutter roll out, we have tried to be transparent and actively communicate with our admins and end users" - Well, that's one problem. You aren't SUPPOSED to be contacting end users directly; yet you did.

    Second; End users don't want to train another SPAM filter. I don't care what your marketing people are telling you to respond to us; Clutter is just another SPAM filter.

    Third: I don't want to have to disable Clutter each time I create a mailbox. I don't want users to have the ability to turn this on.

    Forth: I've read a good number of the forum's responses to Clutter and the fact you need more information is just as baffling as the fact you guys forced this horrible feature on us.

    Fifth: IT DOESN"T WORK! Come on - intra-domain e-mails falling into the clutter folder; e-mails that should have been handled by an inbox rule falling into clutter. Your response of just move them out of clutter doesn't cut it. It's back to the first problem - users don't want to check yet ANOTHER spam filter.

    I'd like to see a list of the millions of people who've told you that Clutter is the cat's meow. When you give me the list, please include Santa Clause's phone number; I have a bone to pick about my Christmas present when I was 5.

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    Biagio Mazzucco commented  · 

    Complete USELESS! Why add yet another folder that needs to be checked. Google tried this too and I couldn't turn it off fast enough. Who at Microsoft gets the bill for all the support calls these warnings created for me?

    Remember: Just because Google did it doesn't mean Microsoft has to do it.

    Biagio Mazzucco supported this idea  · 

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