15 votesJason Cramsey commented
When assigning a user to a case, I would like to be able to restrict them to searching only the locations on hold in that case. Essentially just remove the All Locations and Specify Locations options from the new search form. I've tried this with the compliance search filters, but this will not work in our environment.
287 votesJason Cramsey commented
We need to be able to easily retrieve when a specific license was assigned to an account. For example, when a PSTN license or EMS license was assigned. For our immediate needs, down to the license plan option level would not be necessary, but maybe that would be helpful in the future or to others.