Feedback by UserVoice

James

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  1. 2 votes
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    We’re investigating this issue and we’ll reach out to you via email so we can work with you to understand what’s gone wrong.

    The intended behavior is to unsubscribe users when the email provider responds with a permanent errors — for example, when the email provider tells us the email address does not exist. We’re taking this step to protect your spam reputation with that email provider, since some providers penalize senders who send to addresses that don’t exist.

    However, this should not be unsubscribing users who experience temporary issues (like their mailbox is full), and we will investigate why your subscribers with valid email addresses were unsubscribed. Thank you for all the information you provided to help us take a look.

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    James commented  · 

    Further information: I can send a single e-mail from my 365 managed e-mail domain to a contact successfully. The recipient can read the e-mail. When I send to that same contact via a Connections mailing, it fails to send and returns "The e-mail to <recipient's e-mail> was rejected by the recipient's e-mail provider." I once again try to send a single e-mail and it is successful, just not via the Connection mailing.

    This seemingly auto unsubscribes the contact from the mailing list.

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  2. 2 votes
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    Yes, that’s correct. You cannot currently set the Reply-to field. Replies go to the individual who sent the email. Would you prefer to have a shared mailbox? It would be great to hear more about your needs there. We have considered allowing for more flexibility around Reply-to, but we started with something simple that wouldn’t require another mailbox to be checked or managed.

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    James commented  · 

    Unrelated, but also there is a typo at the top of this page, "Give us some ideas or suggetions to improve!" should read, "suggestions".

    I hope someone can confirm either way on the 'send-from' issue though.

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