Thank you for your feedback.
Today you can see messages which are “pending” in a queue through Message Trace feature. In the Mail flow Dashboard, you can see messages queued for more than an hour. We’ve also created alerting for this condition. Can you tell us what other things you need and what the scenarios look like / how commonly you need to perform the task?
This would help us when evaluating this item further.BillR commented
Hi. We regular look at real-time email queues in our on-prem environment - People are used to email flowing very quickly, and when it doesn't they call. For instance, how many times have people been on a conference call, and someone says that they will email something out for you to look at during the call. - When they don't get it quickly, we get called, and we can see it in the queue. The transport logs aren't real-time enough, and getting a count of how many email messages are backed up to one company is very challenging and inaccurate (since the tracking logs don't have real-time info). I don't understand MSFT's answer for not having this feature. The response we got from MSFT was that making the queues unavailable makes it so MSFT and others can't get to sensitive email from other customers. However, we can see this type of sensitive stuff in the tracking logs. It seems more like a design challenge.
Anyway, this is the primary show-stopping issue holding us back from our company moving from on-prem Exchange to Office 365 Exchange. (And we're even licensed for E3, and not moving).
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