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Brad PFEFFER

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  1. 2,766 votes
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    233 comments  ·  Office 365 Admin » Exchange Admin  ·  Flag idea as inappropriate…  ·  Admin →
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    Brad PFEFFER commented  · 

    1/2
    @Mon,

    This is actually quite easy to achieve now.

    My organisation is made up of several sister companies with a few shared resources like accounting and IT across all of the various entities.

    Each entity has their own Office 365 tenant but shared personnel need access across all Office 365 tenants.

    You can invite users from one tenant into the other tenant.

    You can also allow these "External Users" to appear in the "Global Address List". Once in the Global Address List they can be added to email distribution groups and SharePoint security groups.

    Users can use a single account from user1@org1.com to access org1.sharepoint.com and org2.sharepoint.com.

    With SharePoint I have not managed to successfully sync a Document Library from org2.sharepoint.com to Windows 10 using the OneDrive client as OneDrive seems to require an account from @org2.com but apart from this access across both tenants is quite seamless.

    I have an Excel Spreadsheet that we use to sync users between tenants using PowerShell, which I would be happy to share. Ping me on global-ops-it at animall dot global or follow the steps below to create one.

    Of course this could be scripted but we use Excel because it is easier for less technical people to see what is happening and correct any data errors along the way.

    Step 1-Connect Source Directory

    Step 1A - Install AzureAD PowerShell Module
    On any Windows 10 or Windows Server 2016 or later device, click Start and type PowerShell
    Right-click Windows PowerShell and click Run as Administrator
    Type
    Install-Module AzureAD
    -or-
    Install-module AzureADPreview

    Step 1B - Connect to Source Directory (where the user is homed/licensed)
    PowerShell Command (Copy and Paste to PowerShell Window):
    Connect-AzureAD
    Optional: You can have one user with Global Admin rights to all of your tenants, in which case, specify the source tenant:
    Connect-AzureAD -TenantId "Source_Tenant_GUID" -AccountId UserWithGlobalAdminRightsToSourceTenant@OneOfYourTenants.com

    Step 2 - Export User(s) from Source Tenant

    PowerShell Command (Copy and Paste to PowerShell Window):
    Adjust command below to replace "*@org1.com" with actual user domain name in source tenant:
    Get-AzureADUser | Where-Object {$_.Mail -like "*@org1.com"} | Select-object DisplayName,Mail,GivenName,Surname,CompanyName,Department,JobTitle,Mobile,TelephoneNumber,StreetAddress,City,State,PostalCode,Country,SipProxyAddress | Export-Csv C:\Org1_Users.csv

    Step 3 - Refresh User Details w/Export
    Open C:\Org1_Users.csv with Excel
    File > Save As and save as an Excel Workbook (.xlsx)
    Rename the Worksheet to "3-Refresh User Details wExport"

    Create another Worksheet called "Commands" and paste these lines to the cell indicated:
    A1 Invite External User
    A2 New-AzureADMSInvitation -InvitedUserDisplayName "
    A3 " -InvitedUserEmailAddress "
    A4 " -SendInvitationMessage $True -InvitedUserType Guest -InviteRedirectUrl "https://portal.office.com
    A5
    A7 Set External User Attributes
    A8 Get-AzureADUser | Where-Object {$_.Mail -Match "
    A9 "} | Set-AzureADUser -UserType Guest -ShowInAddressList $True -GivenName "
    A10 " -Surname "
    A11 " -DisplayName "
    A12 " -Company "
    A13 " -Department "
    A14 " -JobTitle "
    A15 " -Mobile "
    A16 " -TelephoneNumber "
    A17 " -StreetAddress "
    A18 " -City "
    A19 " -State "
    A20 " -PostalCode "
    A21 " -Country "
    A22 " -SipProxyAddress "
    A23
    A24 Set Company Attribute using Set-User in Exchange Online
    A25 Get-User | Where-Object {$_.WindowsEmailAddress -Match "
    A26 "} | Set-User -Company "

    NOTE: You must keep all quotation marks indicated above in each cell.
    IMPORTANT MANUAL STEP: Manually add a close quotation mark after "https://portal.office.com in Cell A4.

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    Brad PFEFFER commented  · 

    2/2

    Create another Worksheet called "5-Invite User(s)" and paste this formula to each row:
    =CONCATENATE(Commands!$A$2,'3-Refresh User Details wExport'!A:A,Commands!$A$3,'3-Refresh User Details wExport'!B:B,Commands!$A$4)

    Create another Worksheet called "7-Add User Attributes" and paste this formula to each row:
    =CONCATENATE(Commands!$A$7,'3-Refresh User Details wExport'!B:B,Commands!$A$8,'3-Refresh User Details wExport'!C:C,Commands!$A$10,'3-Refresh User Details wExport'!A:A,IF('3-Refresh User Details wExport'!D:D="","",CONCATENATE(Commands!$A$9,'3-Refresh User Details wExport'!D:D)),IF('3-Refresh User Details wExport'!F:F="","",CONCATENATE(Commands!$A$12,'3-Refresh User Details wExport'!F:F)),IF('3-Refresh User Details wExport'!G:G="","",CONCATENATE(Commands!$A$13,'3-Refresh User Details wExport'!G:G)),IF('3-Refresh User Details wExport'!H:H="","",CONCATENATE(Commands!$A$14,'3-Refresh User Details wExport'!H:H)),IF('3-Refresh User Details wExport'!I:I="","",CONCATENATE(Commands!$A$15,'3-Refresh User Details wExport'!I:I)),IF('3-Refresh User Details wExport'!J:J="","",CONCATENATE(Commands!$A$16,'3-Refresh User Details wExport'!J:J)),IF('3-Refresh User Details wExport'!K:K="","",CONCATENATE(Commands!$A$17,'3-Refresh User Details wExport'!K:K)),CONCATENATE(IF('3-Refresh User Details wExport'!L:L="","",CONCATENATE(Commands!$A$18,'3-Refresh User Details wExport'!L:L))),CONCATENATE(IF('3-Refresh User Details wExport'!M:M="","",CONCATENATE(Commands!$A$19,'3-Refresh User Details wExport'!M:M)),IF('3-Refresh User Details wExport'!N:N="","",CONCATENATE(Commands!$A$20,'3-Refresh User Details wExport'!N:N)),""""))

    Create another Worksheet called "9-Add Company Attribute" and paste this formula to each row:
    =CONCATENATE(Commands!$A$25,'3-Refresh User Details wExport'!B:B,Commands!$A$26,'3-Refresh User Details wExport'!E:E,"""")

    Step 4 - Connect Destination Directory
    Repeat Step 1B but with destination tenant details

    Step 5 - Invite User(s)
    Copy the lines in the worksheet "5-Invite User(s)" and paste into the PowerShell window

    Step 6 - WAIT! Verify Guest mail users
    **Local Directory Account Required!**
    Open a new InPrivate Edge Browser Window
    Paste https://outlook.office365.com/ecp/ to the address bar
    In Exchange Admin Centre click "Recipients" and "Contacts" and wait for the Guest mail user to appear

    Step 7 - Add User Attributes
    Copy the lines in the worksheet "7-Add User Attributes" and paste into the PowerShell window

    Step 8 - Connect to Exchange Online
    If Exchange Online PowerShell module is not already installed on your Windows 10 device, install it from:
    https://outlook.office365.com/ecp/
    Click "hybrid" in the left navigation menu
    Click the lower "Configure" button

    Connect to Exchange Online PowerShell
    On any Windows 10 or Windows Server 2016 or later device, click Start and type "Exchange Online"
    Right-click "Microsoft Exchange Online PowerShell Module" and click Run as Administrator

    Type:
    Connect-EXOPSSession -UserPrincipalName UserWithGlobalAdminRightsToDestinationTenant@OneOfYourTenants.com

    Step 9 - Add Company Attribute to External Users in Destination Tenant
    Copy the lines in the worksheet "9-Add Company Attribute" and paste into the Microsoft Exchange Online PowerShell Module window

    Step 10 - Add External Users to Groups in Destination Tenant
    You can now add the External Users to Groups in Exchange Admin Centre at https://outlook.office365.com/ecp/, to Teams in Microsoft Teams, and to Security Groups for use with SharePoint Online at https://portal.azure.com/#blade/Microsoft_AAD_IAM/GroupsManagementMenuBlade/AllGroups

    Hope this helps!

    Brad

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    Brad PFEFFER commented  · 

    @Cliff Krug,

    The Office 365 you purchased with your computer is likely Home/Personal, while the GoDaddy service would be Business/Enterprise.

    Office 365 Home/Personal works together with Outlook.com/OneDrive/Skype while Office 365 Business/Enterprise works together with Exchange Online/SharePoint Online/Teams (formerly Skype for Business).

    These are two (2) very different sets of services. One is targeted towards personal use by consumers and the other for schools/charities/businesses/corporations.

    I understand the lines between how these different services ultimately get used can become quite blurred but since the underlying infrastructure comes from two (2) completely different places, there's no way to consolidate them together.

    Business is business, personal is personal. It is best that they don't overlap.

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    Brad PFEFFER commented  · 

    @Kiley,

    Totally understand the frustration. It's easy to end up with multiple accounts and data spread about everywhere.

    It would be very difficult for Microsoft to automate this kind of consolidation, but it is relatively easy to do by hand.

    This is something that an IT professional with experience with Microsoft Accounts could help you scan through and consolidate. Hit me up here if you still need assistance and perhaps we could arrange a remote screen sharing via Skype or something. If I could 'see' what you are seeing it should be relatively straightforward to consolidate all the data into one of your accounts and delete the others.

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    Brad PFEFFER commented  · 

    @Ted Zuccarelli,

    Do you know if these are Office 365 Personal/Home accounts or Office 365 Business/Enterprise?

    Once we know this I can guide you on how to consolidate them.

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    Brad PFEFFER commented  · 

    @Simon Whittington,

    Microsoft does not require Office 365/Dynamics 365 to be in separate tenants. I've seen a lot of companies with this sort of setup, usually because their Office 365 and Dynamics 365 are managed by different vendors. I agree it's a horrible setup. I have fixed exactly this for a few organisations by moving their Dynamics data to their Office 365 tenant. Little bit of work but definitely worthwhile from a user experience perspective.

    This is something that would have to be merged by the organisation administrator but is not in fact that complicated.

    Since migrating email/Exchange, SharePoint, and Teams is a huge ugly task, the easiest way is to backup the Dynamics databases and restore them to the tenant that has Office 365. This does require a license migration to move the Dynamics licenses to the Office 365 tenant but it's something your Microsoft Licensing partner would arrange and isn't that big a job.

    This was a poor setup by whomever did it for your organisation. Although there are legitimate scenarios where Microsoft should make tenant consolidation easier, I don't think this one we can blamed on Microsoft... this time. (:

    Talk to your IT team. What you are asking is definitely doable, if there's the internal willingness to do it. Reach out to me here if any other guidance is required.

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    Brad PFEFFER commented  · 

    @BB,

    Do you use an Outlook.com account for work? ...or do you have a custom domain name for your work email address?

    Typically @outlook.com accounts are for personal use, while business would have an @mycompany.com account. These should NEVER be combined together, but if you are in fact using @outlook.com for business as well I can advise you how to combine them.

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    Brad PFEFFER commented  · 

    @JH,

    The only difference between Office 365 Personal and Office 365 Home is the number of users it covers. Personal is for one (1) user. Home is for six (6) users. In Home you can go to https://account.microsoft.com/services/office/sharing and invite up to five (5) other users.

    Each of the six (6) users will get full Office Desktop Apps, 1TB of OneDrive, and 60 minutes of Skype-to-Phone calling.

    Personal is all the same, but not much cheaper, and only one (1) user.

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    Brad PFEFFER commented  · 

    @Khoa,

    Microsoft no longer allows Skype Names to be unlinked from a Microsoft Account. There is not way to move your Skype account to your other Microsoft Account.

    The best way is actually to go the other way around. Use the Microsoft Account with Skype attached as your primary account. You can cancel your Office 365 subscription on the standalone account and re-subscribe on your Microsoft Account with Skype.

    You can move the login names/email aliases between accounts by unlinking them, on the standalone account, at https://account.live.com/names/Manage. First create a temporary alias, set it as primary, and remove the original alias(es). Then login to your account with Skype at https://account.live.com/names/Manage and add the alias(es) to this account. Then you can use this account as an all-in-one account with Office 365 and Skype.

    It would be great if Microsoft provided some kind of automated way to achieve this but I've followed this same procedure to help 30+ people with similar issues to you. Not perfect but it works!

    Brad PFEFFER supported this idea  · 
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    Brad PFEFFER commented  · 

    @Scott BOYLE, there is actually a pretty easy way to migrate the latest version of each of your files from one OneDrive instance to another.

    NOTE: This does NOT migrate version history!

    There is a difference between OneDrive (personal) that comes with Office 365 Personal/Home and which you access with your Microsoft Account and the OneDrive for Business that you will access with the Organisational Account/Work or School Account provided by your law school.

    I have created these instructions under the assumption that you currently store your data in your personal OneDrive and that the Office 365 subscription you are referring to is a Personal/Home subscription and not a Business/Enterprise subscription. You can write here again if these instructions don’t apply to your situation.

    To be clear, you distinguish the two (2) types of OneDrive from the URLs with which you access them from a web browser:
    OneDrive (personal): https://onedrive.live.com
    OneDrive for Business: https://[tenant_name]-my.sharepoint.com/personal/[user_name]_[domain_name]

    From a PC running Windows 10 you need the OneDrive client connected to your OneDrive (personal) if it is not already. Click Start and immediately type ‘OneDrive’ using your keyboard.

    Windows should display ‘OneDrive (Desktop app)’ on the right, under which click ‘Open’.

    If for some reason the OneDrive client is not found, try downloading and installing it from https://go.microsoft.com/fwlink/p/?LinkId=248256

    When you open the OneDrive client for Windows 10 it should ask you for your account information. Provide the same Microsoft Account (Email address/Phone Number/Skype Name) that you use to access https://onedrive.live.com and OneDrive will create a local sync folder on your PC.

    IMPORTANT NOTE: In the latest versions of the OneDrive client, if you right-click the OneDrive icon in the System Tray area of your Task Bar, and click Settings, there is an option on the Settings tab (first tab) called Files on Demand. Check the box that says 'Save space and download files as you use them'. This will make sure you're not actually keeping the entire contents of your OneDrive on your local disk.

    Next, from the same OneDrive Settings screen click on the Accounts tab. Click ‘Add an account’. This time you will enter your Organisational/Work or School account assigned to you by your law school.

    Next, using File Explorer, select all the files you want to move (CTRL+A), pick them up by clicking and dragging with the right mouse button, and drop the files from the OneDrive in your OneDrive (personal), to the new OneDrive for Business. You will get an option to Copy or Move. Choose ‘Move here’.

    Of course, this will mean that the OneDrive client will begin downloading all the data in your OneDrive (personal) to your local disk, and uploading it again to your new tenant.

    In order to prevent the disk from filling up, periodically right-click the folders that are appearing in the OneDrive for Business location in File Explore and choose 'Clear Space'. This will mean that the moment they are uploaded, to OneDrive for Business, they will be cleared from the local disk. Icons representing those files will remain, but they are only placeholders. The data associated with them will be in the cloud only. When you try to access those files, they will download again. You should see a ‘Status’ column in the details view of File Explorer. In it there are coloured icons which tell you the sync status of each file. A Green Check means this file exists both in the cloud and on the local disk, where a cloud icon means this is just a placeholder icon representing a file that actually resides in the cloud. Green check files occupy local disk space, cloud files do not occupy disk space (beyond a small amount of metadata).

    OneDrive (Personal) is still a great place for storing certain personal things like photos, with automatic Camera Roll uploads from your mobile devices. Even once you’ve moved your data across, you may want to keep that account connected to the OneDrive client in Windows 10. Cancelling your Office 365 Home/Personal subscription will drop your storage quota back down from 1TB to the several GB of space they offer in the free tier. If you run out of space in your free OneDrive (personal) you can always again drag things across to your OneDrive for Business.

    Likewise the OneDrive apps for Android/iOS do support simultaneous connection to multiple accounts with fast switching between them.

    I realise this is an imperfect solution, and I fully agree that a cross-tenant migration option would be ideal, but I do hope this method can be of use to you in the interim.

  2. 4,415 votes
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    256 comments  ·  Microsoft 365 Groups  ·  Flag idea as inappropriate…  ·  Admin →
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    Brad PFEFFER commented  · 

    @Ramachandra,

    Perhaps if you could explain what the bad experience is, someone here could offer some advice.

    As many people have mentioned, in another User Voice thread, without the ability to move mail into folders; using Groups in place of a Shared Mailbox can be problematic.

    Brad

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    Brad PFEFFER commented  · 

    I used to buy dedicated mailboxes and pay for the Exchange Online Plan 1 license and share the credentials among users, primarily because of various limitation of Shared Mailboxes, particularly when using mobile devices.

    I have used Shared Mailboxes where they fit but overall I agree with this suggestion. I have now accepted that Office 365 Groups are a much better solution than a Shared Mailbox.

    I would even go as far as to suggest that Microsoft completely merge Shared Mailboxes with Groups and just force users to use Groups so there are less features to maintain.

    As one user has commented here, Microsoft has tried to offer too many features which are always 95% of what they should be. I hate to agree but Shared Mailboxes still don't really fit the way people work and Groups don't 100% either.

    Give us more by giving us less...
    Why not bring the two together and reduce the number of different features you are supporting? Too many half-baked features that all try to address similar actual use cases pleases no one.

    Shared Mailboxes are somewhat obsolete. If you need a support@mycompany.com or info@mycompany.com shared mailbox, an Office 365 group will work and will likely offer more overall value. Consider creating the Group by creating a Team in Microsoft Teams named 'info' or 'support' (you can give it a nicer name after you create it, the initial name from the Teams App is also used as the Alias. If you use PowerShell to create the Team you can specify the Alias and Names separately. Point being, though, you will bring all the details around this topic into a single place. Your support email and support documents can all be stored nicely together in the same group. The Group resources like Calendar are there too.

    Groups are accessible from Outlook on Mobile or the Groups app.

    I think Microsoft should fully commit to replacing Shared Mailboxes with Groups and allow Groups to work in the same way.

    THE BIG MISSING PIECE OF THE PUZZEL:

    Right now, there's an extra step, which requires significant user discipline to use a Group to replace a Shared Mailbox...

    Users must manually replace the 'from' address, which is not even shown by default, when sending to external users 'As' or 'On Behalf of' a group. This field is not available in Outlook on Mobile at all, users on mobile will need to use OWA which requires an extra step each time to show, and then remove, the From address.

    Training users to do this is difficult and they frequently forget.

    In our organisation we have locked this down using Transport Rules which reject mail sent outside the organisation using user addresses instead of group addresses, but this is by no means ideal.

    Microsoft should enable us to force all external mail sent using the group to be send either 'As' or 'On Behalf of' the group. Then the Office 365 Group can fully replace the Shared Mailbox concept.

    Brad PFEFFER supported this idea  · 
  3. 12,157 votes
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    452 comments  ·  Office 365 Admin  ·  Flag idea as inappropriate…  ·  Admin →
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    Brad PFEFFER commented  · 

    @Anonymous, there should be no restriction on which domains and sub-domains you organise between tenants. Domains can be removed if no objects in the directory (users, groups, etc.) are using them. Microsoft even automates the removal of aliases on these objects when you're trying to forcibly remove a domain from a tenant. I'm not 100% clear if you are referring to 'tenant' or 'domain' as in 'internet domain name' though. Could you elaborate on the exact configuration you have now? You can use sample names and I'm sure someone here can guide you as to the best way to address your concern. It doesn't appear, in your case, that changing the tenant name [tenant_name].onmicrosoft.com will be of any use to you.

  4. 3 votes
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    0 comments  ·  General » Uncertain topic  ·  Flag idea as inappropriate…  ·  Admin →
    Brad PFEFFER shared this idea  · 
  5. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Brad PFEFFER commented  · 

    They type of account you are looking for is called an "Organisational Account" or a "Work or School Account" that is created in Office 365/AzureAD account. Your users should look for an option to "Join AzureAD" and then they can use their Organisational Account that you, the company administrator, assigns them.

    It is not necessary to use a Microsoft Account (personal account) to login to Windows 10 machines joined to AzureAD

  6. 668 votes
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    17 comments  ·  Office 365 Admin  ·  Flag idea as inappropriate…  ·  Admin →
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    Brad PFEFFER commented  · 

    Mobile app allows quick tenant change but still requires that each user have an account in the local tenant. B2B users are not supported.

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    Brad PFEFFER commented  · 

    Wouldn't it be amazing if all the various Office 365 and Azure portals came together as one, with multi-directory management capability?

    portal.azure.com does this so nicely.

    As a multi-national enterprise we have been forced to use multiple tenants for various reasons, but our admins are Global Admins from our parent tenant as B2B guests in all the other various tenants. It would make a huge difference to their productivity if they could seamlessly jump around between tenants without needing to manage multiple credentials from each of the different tenants.

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    Brad PFEFFER commented  · 

    Even for Partners isn't not perfect.

    portal.azure.com gives you a nice list and very easy transitioning between tenants, portal.office.com, even as a partner, sometimes reverts back to the partner tenant and it's not always easy to see which tenant you are looking at. portal.azure.com does this very nicely.

    Brad PFEFFER supported this idea  · 
  7. 10 votes
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    4 comments  ·  Microsoft 365 Groups  ·  Flag idea as inappropriate…  ·  Admin →
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    Brad PFEFFER commented  · 

    @Victor,

    If the message came directly to me, when I reply it should be 'sent from' my email address.

    If the message came to me via the group, when I reply it should be 'sent from' the email address of the group it came to me via.

    In the event I was also in the To or CC list, in current behaviour Exchange does not deliver to me via the group, only delivering to me directly. The second 'Group Copy' is not sent to me. To accommodate the behaviour I would like to achieve, I would need to get a copy of the group version of the email somehow, either by receiving both copies or by receiving only the copy sent to the group.

    Normally messages received via the group are indicated with "To stop receiving messages from [Group_Name] group, stop following it.".

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  8. 52 votes
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    4 comments  ·  Microsoft 365 Groups  ·  Flag idea as inappropriate…  ·  Admin →
  9. 6 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Brad PFEFFER commented  · 

    You are connected to too many services. Please remove some connections before adding additional services.

    Allow more connected storage accounts or provide a registry key with documentation for manually increasing the limit.

    I work across 10 different Office 365 tenants. The current limit is too restrictive and does not provide enough connected accounts.

  10. 89 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 20 votes
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    4 comments  ·  Microsoft 365 Groups  ·  Flag idea as inappropriate…  ·  Admin →
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    Brad PFEFFER commented  · 
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    Brad PFEFFER commented  · 

    We need a way to force this behavior as an Admin, such that ALL email to External recipients shows only the Group alias, either by way of 'Send As' or 'Send on Behalf of'

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  12. 406 votes
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    21 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 1,406 votes
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    92 comments  ·  Office 365 Admin  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 3,977 votes
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