Thanks for your feedback. We are currently thinking about this. Can you please let us know what scenarios your organization uses shared mailboxes for and what options do you use. This will help us.
After decades of using and supporting Microsoft products I have observed that the following holds true with stunning consistency: there are always features that are implemented without enough thought to how people work. Worse, new products and features are often made available while still half-baked, lacking functionality that anyone with some common sense would recognize as necessary. This request is evidence of this. While seeking feedback from users is a good thing, asking them to tell you how we do things after a product or feature is released reveals that the company is not doing its job properly. Microsoft is certainly big enough to afford usability studies and produce software that better matches actual needs and usage patterns, both in terms of functionality, user interface and integration with its own product line (something called quality control). Yes, we continue to use Microsoft products because they do work well enough for enough people. It's just sad and very costly for your clients to have to work with so-so software. But we can hope that some day ... oh, wait, some of us have been saying that since the DOS days. Optimism dies hard.
It is difficult to comprehend *WHY* any company or software developer would leave out the ability to do something like this. This brings to mind things like "what were you thinking? (apparently not very much)", "incredible", "should get fired", "can you read the posts?", "do you want the SFB to be used?". Is anybody even listening? Isn't that what this forum is for?
He's got a point, guys.