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Dave Kay

My feedback

  1. 3,969 votes
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    245 comments  ·  Microsoft 365 Groups  ·  Flag idea as inappropriate…  ·  Admin →
  2. 8 votes
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    0 comments  ·  General » Uncertain topic  ·  Flag idea as inappropriate…  ·  Admin →
    Dave Kay shared this idea  · 
  3. 3,071 votes
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    112 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Dave Kay commented  · 

    totally agree, have tried to use flows and flagged emails but you can't create a flow to create planner tasks from a flagged email with a 365 group email address in the to field.
    This would be great not just for helpdesks but for any dept that has multiple people monitoring and responding to messages sent to a 365 group mailbox.
    Yes please for a ticketing system that can create tasks, create ticket numbers, record status and priority, send auto responses and log changes

    Dave Kay supported this idea  · 
  4. 120 votes
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    Dave Kay shared this idea  · 
  5. 3,961 votes
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    184 comments  ·  Microsoft 365 Groups  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks to everyone for your feedback and votes on this item. We’re working through a couple of options and hope to have more information shortly. It’s a very difficult problem to solve since group membership is consumed across many different aspects of Microsoft 365. Thanks for your patience and keep the feedback coming!

    Dave Kay supported this idea  · 

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