743 votes72 comments · Office 365 Security & Compliance » Spam & Phishing · Flag idea as inappropriate… · Admin →
Thank you for your feedback. We have a clarifying question that would help us to prioritize this better: If you need notices 3 (or more) times per day, why use quarantine at all? Why not send the mails to a junk folder which the user can check on demand? If you want a notice each time any message gets quarantined, again, what prevents just sending the mails to a junk folder instead?Anonymous commented
There is less risk if the user doesn't have the junk email in their inbox. Some users will go through all the emails in junk and click links or try reply to them anyway so Junk in terms of reducing a company's risk is useless for them. Others setup rules to try and move email from junk back to inbox.
You have the option to send notifications. Just add simple code to allow admin control the frequency and timeframe.
I would suggest give user full access to the quarantine to see all emails and then have a "request release" button for high confidence phish emails and emails with malware etc. When they press "request release" - it sends an email to an admin to review the email. Include also the option to "request release" in the end user email quarantine notifications This will remove the need for admins to always be spending time reviewing the quarantine and trying to make a decision for the end user. If you allow all junk,spam,phishing messages go to quarantine instead of junk email folder then less storage and bandwidth used as well for the user.
The end user notification should also list a column - as to why the email was blocked (Spam, High confidence phish etc).
Then admin should have the option if using notification to determine the time and frequency the end user receive the alert.
What would also be useful if the user had the option in all quarantines notification emails or as a button in outlook for the system to send them a new quarantine report on the fly or as noted below by another person to have a view in Outlook/OWA which shows them or brings them to the quarantine without having to leave OWA/Outlook and sign into quarantine.
If you continue to want to admins to send some emails to go to junk - then to have a field/banner on each junk email to tell the user why it was sent to junk.
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