Allow mailbox delegates to access protected content on behalf of managers
If a user is a designated delegate of a mailbox of another user, allow them to access content protected to that user
Adam Hall
shared this idea
11 comments
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Daniel Aldén
commented
This is a blocker to apply DLP rules with GDPR when using shared mailboxes. Users cannot open encrypted reply email with Outlook client. Only OWA is the solution and that is not acceptable for many of my customers.
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James Sirdifield
commented
Does anyone have a further update on this feature?
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Anonymous
commented
This is one of the primary roadblocks to corporate-wide adoption at my company.
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Fredrik Carenborn
commented
We need this, huge problem when we use shared mailboxes. Need fix fast. One-time-password to mailbox would be greate.
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Adi
commented
This should be made available as it would provide better functionality for an end user.
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Nel
commented
Please make this feature available. Shouldn't have to use OWA.
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Mr-Tbobe
commented
Microsoft, how about a quick temp fix to this, allowing the delegated user to click on the ink and open with one time password (sent to the shared mailbox), just like a non 365 account.
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Anonymous
commented
Note that this feature would also apply to other scenarios, such as shared mailboxes to which multiple delegates have access.
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Anonymous
commented
Delegated Administrative Assistants need to be able to read the RMS protected emails of the managers that they manage. At other times, managers may want to keep some emails private from their administrative assistants. As it stands now, there is need for improvement, a less technical way to meet these needs. For example, today you can add a delegate to a template, but not the 'Do Not Forward' template unless you add the delegate to the TO: or CC: of the email. That extra effort leads to less adoption, and awkward workflows. It would be great if there is an option in the 'Do Not Forward' to include a checkbox that says 'allow delegate access' or even a setting to allow delegates to automatically be included, with the option for the boss to override that or some similar easy mechanism to include or exclude a delegate.
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Emma Williams
commented
Agree - we need this for one of our key RMS use cases.
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Ortwin Kairies
commented
Right now, when an executive assistant (EA) peruses the inbox of his/her boss' inbox, it appears to throw an error in the "Acquire License" section of the log: Microsoft.RightsManagementServices.Core.LicensingException . This appears to happen if the EA doesn't even open the email.