Portal for external users to send secure message to users on Office365 without having to force encryption for all incoming domains
We just migrated to Office365 and noticed that we don't have the ability for customers to send us secure messages without forcing encryption on all incoming messages.
We had a portal for customers to use and create an account, then they would be able to send us a secure message within the portal. We would like to have similar feature for Office365 but it is not available now.
The work around for this is for the customers to call into our Customer Service Center, we then send them an encrypted email. They would need to get a onetime passcode in order to login to view the message. From there, they can reply to us, and that message will be encrypted.
It would be much better if we can have a branded portal for Office365 so that any one can send us a secure message from outside without us have to force inbound encryption for all.
I am surprised that no one else is having this issue.