The PDF reader doesn't work with View Permissions and IRM enabled
IRM and PDF support in office 365 is virtually non existent, Microsoft needs a native PDF application which supports IRM, and the current solutions to use Foxit or NitroPDF don't work when you attempt to give a user view rights with IRM enabled - which totally defeats the purpose
The new Microsoft Edge browser now support both new PDF ISO format and IRM PDF which is produced by SharePoint.
Igor Macori commented
It's a very long time issue (it's a 2016 user voice request...). I hope that Microsoft will approach the issue soon...
It was unpleasant experience for SharePoint online that does not support Adobe Acrobat Reader in the IRM setting
I was really surprised this issue was left from 2017. Now Adobe reader support protected pdf by AIP. IRM on SPO should be.
Same issue here - we need to get this to work - out company believes in MS products and we do not want to go otherway, but will do if they force us to!
Marco Santos commented
Having the same exact issue. IRM was being used in SP2013 but now on in SP online this is not an option.
The clients which I'm working right now are one step to leave Sharepoint online because of this issue..... all their documents are in pdf format. In sp 2013 onPremise those documents worked without problem even with IRM activated.....please Sharepoint Team fix this
Steve Moese commented
We depend on pdf files for governance documents. If this isn't fixed we'll have to use a different document management experience.
B Chin commented
I completely agree. You already offer the ability to block non-IRM compatible files from being uploaded, maybe at least offer the ability to select what file types get IRM applied to them. Your Azure Information Protection application is not up to par with Adobe. The features are lacking and there is no in-browser view. Making it less than ideal and a poor user experience. If you can't offer a solution, at least offer a choice.
Gudmundur Oskarsson commented
The IRM feature in SharePoint Online is completly useless. Users will never jump through the hoops it requieres. First you have to install a certain type of PDF reader, only FoxIt or Nitro. Then you have to buy license for it and finally you also have to buy an add-on and have that installed.
Come on Microsoft you can do so much better. Your solution is not compatible to other similar services available today.