Make sure your product actually works BEFORE you sell to customers
was told business premium would allow me to take office 2016 files, upload to ms 365 online and use them on an app in android device. after 10+ hours talking to largely incompetent people, it was clear your product didn't work. I then fended off 7 calls from support for people who wanted to go through the exact same trouble shooting steps. simple suggestion: before you advertise a product to do something, actually try it out in real world devices. then educate your people so they know what they are talking about and the product can then be easily implemented.