Ticket 13027561 -
- it is unhelpful to ask me to provide feedback to one of 32 forums. I am just a simple soul.
- your operator took nearly one hour to try to resolve an issue; giving me little confidence in his knowledge of the products and my issue.
- although I requested an immediate call to a manager, and offer of compensation for lost time, this request was ignored (please check the audio file of the call o confirm this)
- I do not understand why, given your ability to access my PC remotely the original error (mine) was not known to you.
- In spite of me ticking the two boxes below, please do not inform me of product updates. Your periodic emails are less-than-clear