Allow Office 365 and Windows tech support teams to work together on customer issues; allow customer to contact tech support rep for followup
We have had 2-year ongoing issues on multiple networked computers since updating to Windows 10 and installing Office 365 for Business--defective Windows 10 installs, resultant glitches with software installations, and problems with One Drive for Business and with Sharepoint syncing. We have been repeatedly "ping-ponged" back and forth between your Windows tech support team and your Office 365 tech support team during the entire time. MICROSOFT, you are one company! You need to allow your tech teams to work together when business customers have problems that cross over from Windows issues to Office 365 issues, and not tell the customer to call back and forth between the teams. This only results in nothing getting accomplished and everyone involved (your customers and employees) getting frustrated and irritated. This is a total time-waster for everyone involved. Also, once a tech support rep figures out the problem and resolves it, the customer should be able to contact that same rep via email if any issues remain or followup is required, as the rep is familiar with the case details and what was already done to resolve the issues. Then the followup would be quicker and smoother for everyone, too.