Office 365 Business Center

How can we improve Office 365 Business Center

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  1. Bulk delete contacts in Business Center

    Bulk delete function. I've noticed there is a delete option available under an individual contact but what if I want to delete 100's or 1000's at a time?
    Kevin

    26 votes
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      working on it  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Support multiple locations for a business

      Business center looks great but lets say you have a business that owns a couple of locations you cant take advantage of what business center offers for both.
      i.e. Online presence is only available for the initial location when you start using the service. How about the rest of your locations?
      Thanks in advance
      Kostas

      10 votes
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        thinking about it  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • More flexible customer segregation

        Contact types is limited to Customer and Lead... most will need to be able to segregate people into more groups so allow other values to be created.
        A separate multi-value custom field would be useful too to capture other attributes (possibly filtered by contact type field).

        7 votes
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          thinking about it  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Sync with Outlook Contacts Manager

          The lead/customer field is obviously a key one, though it would be better if it had more options as already suggested. The thing I don't get though is why this field does not seem to be available in Outlook Customer Manager, which also comes with my Business Premium account. Surely, the two should sync seamlessly?

          6 votes
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            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Outlook Customer Manager - speed up developing

            For a year we have been looking forward to Outlook Customer Manager. We switched to Ofiice 365 Business Premium solution in order to use the CRM system following up on Outlook Business Manager. But still it is not working. We cannot export our own business contacts - have tried support for 2 month. Please speed up developing process, thanks Via Media.dk

            5 votes
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              feedback taken  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Mass Update Contact Type after Import

              I am trying to import approximately 11,000 contacts into Business Center from a different email newsletter provider. I can import the list, but after import, the customers do not have an associated "Contact Type". Thus, I am unable to send email campaigns unless I update each contact manually.

              It would be great to be able to include the Contact Type in the import or be able to Mass Update the list after import.

              5 votes
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                thinking about it  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Outlook Customer Manager for mac and web browsers

                I purchased Office 365 Business Premium subscription to use the Outlook Customer Manager feature. The product infor page: https://products.office.com/en-us/business/outlook-customer-relationship-manager is quite misleading. It does not share that OCM for Mac and OCM in Office 365 online have only limited features.
                Please add remaining features to at least one of these platforms as soon as possible.

                5 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • contact email address should allow personal and work

                  Allow different types of email address as you do for phone. At least work as well as personal (currently only allows personal). Maybe add 'other' as catch all.

                  4 votes
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                    in the plans  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Convert Business Center to a SharePoint Site

                    Business Center would be more powerful and flexible if it were a SharePoint site/application. The user would have all the available integration capabilities in SharePoint and Office 365 instead of the fairly closed environment that currently exists. This includes being able to use Power BI Desktop, Access etc.

                    4 votes
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                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 3 votes
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                        tell us more  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Customer relationship Management "CRM" for Office 365

                        Please include a feature to upload documents in Word or PDF to a company contact. For example, a master services agreement, job description or a business contract.

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Multiple Business Profiles

                          Just posted something similar specifically to Connections, but for business who have multiple business units under different domains on the same O365 setup, it would be helpful if the entire business Center was segregated as such OR the ability to add an instance of the Business Center into a SharePoint Online Group or Team Site.

                          3 votes
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                            thinking about it  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Connections - improve editability of templates e.g. not being forced to have a social media section in each mailing

                            Signed up for trial to look at Connections for sending newsletters - seems a distinct lack of customization available compared to competing services

                            E.g. I don't use social media so want to remove that panel from any newsletter I create, but I can't as it seem that you have to include it - same for referral and announcement templates

                            3 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Delete Email Campaigns

                              A few of my customers and I have noticed there are no options to delete email campaigns within Connections portion of Business Center. Working through the proof of concept and getting a feel for the product has left us with over 7 pages of campaigns. It would be great to have better control of how these are viewed and the ability to remove irrelevant campaigns.

                              3 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Customer service (new concept)

                                Find a way to get your 'chat' staff to solve problems instead of having your customers waste hours of valuable time explaining to a person (who does not have English as a first language) what the problem is, only to be told, "you need our commercial team."
                                Really, do I, for one purchase of office 365?

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Enhanced task management

                                  It would be wonderful if there was a way to manipulate the task view to organize tasks by multiple levels. Right now, it's only possible to sort by one level. I recall being able to do this years ago in Outlook.
                                  Alternatively, there seems to be a huge gap between the project management capabilities of Microsoft Project and task management in Outlook. I have multiple projects to manage, although can't get the functionality I need in Outlook, while Project is for much larger scale project management. Is there something in between?

                                  2 votes
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                                    thinking about it  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Outbound Spam needs some sort of message to help identify what might be suspicious vs an account spamming

                                    Outbound Spam needs some sort of message to help identify what might be suspicious vs an account spamming. Right now we just get BCCed, but would prefer to get a identifier or notification that says why we are getting an email.

                                    2 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Enhance import failure reporting

                                      State which records failed on import

                                      2 votes
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                                        in the plans  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Option to add to a delivery address

                                        We are a Flower shop and we make deliveries and we don't have the ability to add a delivery address in the invoices. This would be a great plus for our organization.

                                        2 votes
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                                          thinking about it  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Improved Import Field Mapping

                                          Automatically Map Fields if top row text matches. Appears to work for one field (middle name) but not others.

                                          2 votes
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                                            in the plans  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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