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Microsoft Invoicing

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How can we improve Microsoft Invoicing?

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  1. Make invoice details cleaner when changing license quantity

    If I add or remove a license in the middle of a billing period the corresponding invoice should simply add one line charging me a prorated amount for the new license or refunding me for the removed license. Currently there are usually at least 4 lines: a charge for the annual amount for the new license total, a refund for the previously paid license amount, and then usually two charge for the prorated amount for the new license total for the amount between billing periods. I shouldn't have to do some complicated equation to verify the bill makes sense. Just…

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  2. Windows 10 Business Activation

    Hello,

    As an MSP with Microsoft, we are devoted to giving our customers with great service and the best technical support that we can provide them. In any case, there is an issue with trying to activate Windows 10 Business license for M365, there is an environment that we tried to deploy for and it seems that the issues with trying to activate workstations that have Windows 10 Home. The customer had bought a new Microsoft Surface laptop and it had Windows 10 Home, we tried to get it to activate but it seemed that the customer would've had to…

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  3. Allow Invoicing to be available for Puerto Rico.

    Allow Invoicing to be available for Puerto Rico. It's a large market looking for options besides Quickbooks, Freshbooks or Peachtree.

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  4. 1 vote
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  5. Drop the annual commitment for business users

    Many of our small business customers are already resistant to the subscription model and the confusion caused by Microsoft advertising two prices for the same service acts as a barrier to conversion. Monthly licensing has the potential to overcome many objections but not when the additional cost per user is perceived as Microsoft profit gouging. Small businesses are typically very loyal towards their service providers as they often lack the time and expertise to contemplate a migration. Hence I suspect the premium for monthly licensing ends up costing Microsoft more than it generates. Certainly the choice of commitment makes my…

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  6. 1 vote
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  7. Change Payment Terms for credit card customers.

    Currently, if a customer uses a credit card, they are charged the next day. However, the invoice reads, "Payment Terms: Net 30." If a customer pays by check, they get 30 days to pay. Wouldn't it make sense for credit card customers to receive the same courtesy and payment terms? Microsoft's policy is encouraging customers to NOT utilize the auto-payment. I suggest Microsoft give us credit card payers the same terms as check payers.

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  8. Duplicate MS Office 365 subscription payments auto-charged to my credit card

    MS confirmation ref: 146007238 (phone conversation with MS subscriptions 05/02/2019)
    On checking my £59.99 annual subscription payment automatically taken by Microsoft for Office 365, I have only just realised from auditing my annual accounts records that I have twice paid £59.99 for my Office 365 2018 subscription - once on 8/02/2018 which I'm advised was relative to my old freeserve.co.uk email address registered with Microsoft for my previous MS Office apps (please note that all freeserve e-addresses worldwide were terminated at the end of April 2017 by EE/Orange) and again on 17/02/2018 relative to my current hotmail.com address registered with…

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  9. Timer

    Could you PLEASE add a timer that you could just hit start and stop and it would automatically take the time and use your hourly rate and place it on an invoice for you?

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  10. Sell Invoicing as a stand-alone add-on license

    Rather than selling Invoicing as a Business App within the Business Premium subscription, it should be sold as a separate, stand-alone license. In my case, I have an E3 license. So, in order to be able to get Invoicing, I also have to add a Business Premium license to my account. So, I'm essentially paying for all features except Invoicing twice. $32.50/month for an E3 and Business Premium license.

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  11. send paid invoice

    Send a "paid" invoice to the customer when requested.

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  12. Not Firing Someone

    I was fired while my ISP was out over Oct 14/15/ into 16 by Experis wrongfully from a career I looked every day to work! To a call around Oct 27 saying I sent a Non-Admin PII which I can prove I didn't, via ISP and internet and reimaged my laptop on Monday almost the entire day after 9:00 am CST due to no access VP and CMAT which Jason would verify and also sceenshots from VPN not connecting
    Paul Rath 7155703740

    1 vote
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  13. More customer information

    More customer information. Most importantly "Company" and 2nd phone number. Customizable customer fields or a template would be best.

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  14. estimates and proposals

    Allow project name for estimates not automated numbers. Create better options for proposals.

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  15. When I initially signed up for the 365, we discovered I was never activated. Only this evening 01/02/2019 was it discovered that my account

    My account was activated on 01/02/2019. Yet, I have already had 2 fees of $8.25 charged to my credit card. I am more than happy to continue this account as I do need these products. However, out of my concern that I have been paying for something I did not get for 3+ months later, I should be compensated somehow at some point for the delay. Please look into my account and reply back to me via e-mail.
    Thank you.

    1 vote
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  16. Multiple email addresses should be allowed per customer

    More than one email address per customer will allow us to send invoice to more than one responsible person of the same invoice instead of creating whole new invoice.

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  17. Eliminate current expiration policy for communications credits

    We use communications credits only for in-bound 1-800 service, of which we have little traffic. I was just informed that my initial purchase of $20, which is the minimum amount I can purchase at a time, expired after 12 months, although I had only used $1.92 of activity in the 12 month period of time. Now in order for my customers to use my 1-800 numbers, I need to buy another $20 credit -- which I will most likely need to forfeit 80% of to Microsoft solely because of the antiquated policy. It's not a lot of money, but it…

    1 vote
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  18. Zahlungsmethode Kreditkarte oder Bankeinzug in der Schweiz

    Leider ist derzeit nur Kreditkartenzahlung möglich. Wenige Unternehmen haben aber eine Kreditkarte und scheuen daher vermutlich den Umstieg auf Office 365.

    1 vote
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  19. Can you have two Invoice Systems on the one Plan?

    I was wondering if you could have two invoice systems on the one plan. We run a shop and an online business and wanted to know can we have the two invoices separated.

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  20. Swedish translations

    When selecting a time period to view the invoice history, the button in English says "View" but in the Swedish translations, it's traslated to "Vy" which is not the correct translation, "Visa" would be a better word.

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