INFORM PEOPLE WHEN BILLING IS MALFUNCTIONING PRIOR TO STOPPING THE SUBSCRIPTION

Hi, Suddendly my Outllook in Office 365 would not show the e-mails I had received nor sent, the last three days. Outlook stated it was linked to Exchange and that it was synchronized three days ago. Restarted Outlook and Windows. Ran MS Update. Ran MS support utility. Checked the last invoice, it was due 20 days from now. Called support.

It seems my credit card had expired but I had not received any information about it and it was so difficult for the support agent to identify if payments had been done even in their own systems.

Lastly, it was difficult to solve to, it seems it would not accept payments from the new credit card had I not removed the old.

SUGGESTIONS
• Go over this process
• If you want my feedback please contact me erik@philipson.biz

Kindly Erik