Duplicate MS Office 365 subscription payments auto-charged to my credit card
MS confirmation ref: 146007238 (phone conversation with MS subscriptions 05/02/2019)
On checking my £59.99 annual subscription payment automatically taken by Microsoft for Office 365, I have only just realised from auditing my annual accounts records that I have twice paid £59.99 for my Office 365 2018 subscription - once on 8/02/2018 which I'm advised was relative to my old freeserve.co.uk email address registered with Microsoft for my previous MS Office apps (please note that all freeserve e-addresses worldwide were terminated at the end of April 2017 by EE/Orange) and again on 17/02/2018 relative to my current hotmail.com address registered with Microsoft. This duplication is an error as I didn't have the presence of mind to advise Microsoft that my freeserve address had been terminated. I feel this is sharp practice by MS and feel let down by forces beyond my control relative to the complex nature Microsoft's subscription charging system and related terms & conditions. I would therefore like to request a refund of the £59.99 payment made on 8/02/2018. If this is not possible, please treat my misfortune as a complaint.
Ian Hunter commented
I paid for Office 365 in October 2019 and have just sen that I have again been charged on 17 January 2020 £59.99 to my credit card. I do not require 2 subscriptions, please arrange for a credit to be sent to clear this from my credit card.
Trevor Marney commented
I have a subscription for one drive including 365 for $8, through one email address and thats what i want, and then another for $9.85 through google pay and another email address. It shows no way to cancel one of them on google pay. marneymobile is the one i want dumped from google pay and marneymobile2 is the one i want to keep. These are gmail addresses. I am totally angry it allows this .