We use communications credits only for in-bound 1-800 service, of which we have little traffic. I was just informed that my initial purchase of $20, which is the minimum amount I can purchase at a time, expired after 12 months, although I had only used $1.92 of activity in the 12 month period of time. Now in order for my customers to use my 1-800 numbers, I need to buy another $20 credit -- which I will most likely need to forfeit 80% of to Microsoft solely because of the antiquated policy. It's not a lot of money, but it is the principle, I am a small business. Every dollar really counts. I would like to see the minimum purchase reduced and for communications credits to never expire. If I have to pick one, then set credits to never expire. I'll eventually use the $20 worth of credits. :)