We as a small business count of MS Invoicing, how can you kill it without providing an alternative?

The default template looks very amateur! Why no customisation on the design seeing as there are 100+ invoice templates included with Word!

The template requires a field for a PO Number, I am currently having to add it into the Notes section on the bottom as none of my clients will accept an invoice without a PO Number on

I would like to have the ability to use multiple Credit Cards thus allowing me to allocate some users to one CC and other users to another CC. it would help me from billing and ensure the renewals are on the correct CC which is linked to some entities we have at my firm. I know i can do this but not with the same products

The invoice is a little too basic as many clients require additional information to appear on the invoice. For example:

1. PO Number:


2. Supplier Number:


3. Project Name:


4. Customer Number:

The notes section is a work around but isn't as acceptable or useful for recipients

Received a complaint from a customer regarding failure of Microsoft to send a disconnection notice prior deactivating the service.The customer ended up asking for a credit because of this. The customer frequently visits admin portal to check the status of her billing

I suggest making an app for Shopify. Currently I use Sufio and it isn’t very good. Thank you.

I pay with a debit card, and there I have different accounts with different currencies. It would be very convenient if I could make a prepayment to a Microsoft account, and then money would be debited from there. Now I have to move the card to the account, and wait until the money is debited and this is 2-3 days of waiting!

When adding a client as Cc to an invoice through Microsoft Invoicing this client is added as default to all future invoices too. This introduces a huge risk of accidentally sharing one clients invoice with another client that is not supposed to see this.

Currently, this can only be avoided if we manually remove the Cc'ed email address from the settings pane after sending the invoice.

We have over 10 bills a month (all for different products) that then each have their own service periods. Some invoices have 4 or 5 service periods within the one bill as well. For accounting purposes it would be much easier to only have 1 billing cycle for all services.

To my knowledge, there is currently no way to issue a credit or refund after an invoice has been sent. While it's vexing enough that an invoice has to be cancelled rather than modified and resent, there is no way to account for a refund that has been issued or a means to create a credit towards future purchases with the client. This is a small but common need for most businesses and greatly impacts the feasibility of our company to continue use Invoicing as a long-term invoicing solution.

If you enter a description value that starts with a number. Then fill in the next description line with the subsequent number (and maintain the rest of the description similar to the previous one), it will autocorrect to the previous number. There should be a way to disable this and let the user enter the description values as needed.

Currently we need to download several invoices, one for each license type in Office365. It would help us if all of them were on tthe one invoice. Perhaps an option for "Combine invoices"

Allow for keeping track of billable hours and generating invoices for customers based on entries per matter.

We operate in a VAT exempt territory and as such VAT is never a consideration. We'd like to remove any reference to VAT from our invoices because it's not relevant.