Contact me on my email pls as I didn't get through to you after waiting for 30 minutes a few times. I don't want your subscription any more. I haven't been using your services so pls stop supplying them if you are. I instructed my bank to stop payments to you but can't open my account and can't speak to anyone as waiting time is too long! Thanks1 vote
Thank you for your feedback. Since it does not apply to the Microsoft Invoicing app, it will be moved to another forum.
Why won’t it except my work email that I set up my office 365 with?1 vote
Currently, you must log in to Invoicing and the Business center in general using a work or school email account. We do not support personal accounts. As part of your Office 365 subscription, you will have received another email account, and that’s the one you need to use here.
We realize the confusion that this can bring. For your information, you can set it up so that it’s your usual email account that is used to send the invoices to your customers.
Thank you for your suggestion! We’re planning to make it possible to send your customers a reminder to pay the remaining amount. This will become available next year.
Please make available to E plans.3 votes
Thank you for your feedback! Microsoft Invoicing is currently available to customers who have an Office 365 Business Premium subscription. We do not currently plan to make the app available in other subscriptions.
I provide professional services. Some invoice items I can easily add using the hour, day or specific service structure. However I recharge expenses (travel and accommodation for example). This item will vary on every invoice. At the moment I can create an Expense item and manually change the value. This is okay except that I have to enter the price inclusive of VAT which is annoying. Is this is the best way to handle this item? Other than the VAT issue having an unpriced item that forces a manual value to be entered would ensure I didn't accidentally send out an invoice with £1 as an expense.
I provide professional services. Some invoice items I can easily add using the hour, day or specific service structure. However I recharge expenses (travel and accommodation for example). This item will vary on every invoice. At the moment I can create an Expense item and manually change the value. This is okay except that I have to enter the price inclusive of VAT which is annoying. Is this is the best way to handle this item? Other than the VAT issue having an unpriced item that forces a manual value to be entered would ensure I didn't accidentally send out…3 votes
Thank you for your feedback!
We are considering adding the option of prices exclusive of VAT. You can create that Expense item and mark it as VAT = 0 and therefore VAT won’t be calculated in this item.
Regarding the manual change of value, we don’t see any good alternative right now as the amount (e.g. travel and accommodation) will be different from one invoice to the other.
Why would my business 365 email account not work ?7 votes
Are you still blocked from using your Office 365 mail account?
Enable flow to do things like creation of estimates and draft or send invoices as a flow from other events.4 votes
Thank you for your feedback! We’ve added it to the list of things to consider for a future update since workflows like the ones you describe are relevant to several businesses.
I have a client in Monaco however the Monaco country code is not available and I can't add it. Please can we have the ability to add country codes.1 vote
This is indeed a bug that we are working on. We expect to have this fixed in a week or two. But you can add Monaco to the list of countries if you open any of your customers in edit mode – the Country/Region Code field in the customer page does have support for adding a new country or region.
Unable to login to invoicing because i have both personal and business account on the same email address. Having the app use modern login would vastly improve this as the. I can choose my business account to operate this app. Unavailable to me and now i have to use third party software5 votes
Thank you for your feedback! You’re not the first to suggest this precise scenario, so we’re currently investigating what we can do to help.
Similar to the section you have for Paypal allow settings to include bank details so these get printed on invoices.
Similarly - instructions for cheques.2 votes
Thank you for your suggestion! We’ve added BACS payments to our list of things to consider for a later update, so stay tuned.
Would be awesome if Invoicing was made available to Business Essentials subscriptions as well.2 votes
Thank you for your feedback! Microsoft Invoicing is indeed currently available to customers who have an Office 365 Business Premium subscription. We do not currently plan to make the app available in other subscriptions.
My Office 365 account and my Microsoft account use the same email. This is normally not an issue with any other app, I simply get the modern authentication prompt and specify which account I want to use. Microsoft invoicing instead just ignores that and tells me I can’t login with my personal account.5 votes
Thank you for your feedback! You’re right that Microsoft Invoicing has a dependency on your Office 365 work or school account, and that you cannot log in with your personal account. But you have a good point about the experience, so we’ll take a look at what we can do to make it easier for you going forward.
Do you mean attaching a file in addition to the invoice? You can do that in Business center but not on the phone today.
The application doesn't send emails if you have 2 factor authentication enabled.3 votes
Try this: Create an app password and use that instead. You can see a guide here: https://support.office.com/en-us/article/Create-an-app-password-for-Office-365-3e7c860f-bda4-4441-a618-b53953ee1183
Set up rules that apply discounts automatically to invoice based on dates and customer details (consumer type for eg.)1 vote
Thank you for your feedback! We’ll add it to the list of things to consider for a future update, but right now we’re not sure if customer groups or similar are quite right for Microsoft Invoicing.
It would be useful to be able to silo user views based on permissions so that users view role-appropriate info.
Perhaps this can be accomplished with mail-enabled security groups and/or at a user-tenant level.
E.g. A user-tenant is able to generate new invoices and register payments, but not view customer totals.1 vote
Thank you for your feedback! You might want to sign up for a free trial of Microsoft Dynamics 365 – try it here: https://www.microsoft.com/en-us/dynamics365/financials
Thank you for your feedback! You’re not the first to suggest this, so we’re currently investigating what we can do to help.
Can you optimize the Invoicing app for the iPad Pro? Would like to use it but not on a small device like the iPhone. Would get a lot more use of the app on the iPad.2 votes
Thank you for your feedback, but we are not planning to provide an app for iPad or iPad Pro. Instead, we recommend that you use Business center from your iPad. For more information, see https://support.office.com/en-us/article/Send-invoices-on-the-go-with-Microsoft-Invoicing-98b7c6ea-bb16-45e4-ac9c-59dd0b1e41d5?ui=en-US&rs=en-US&ad=US
Instead of only using 365, it would be nice to use my outlook account to login and use invoicing.2 votes
I need invoice app and I don't have microsoft 365 account! I have microsoft account with my yahoo mail! What should i do?!!2 votes
We’re not currently planning to include support for personal email accounts.
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