Feedback by UserVoice

Microsoft Connections is an email marketing tool inside of Office 365 Business Center. Use this forum to share some ideas or suggestions to improve!

My MS Connections test campaign to my own Outlook business address ended up in junk folder!

It doesn't bode well when your Microsoft Connections test campaign sent to your own Microsoft Office 365 business email address ends up in your Outlook 365 Junk Mail filter! If Outlook 365 doesn't even recognize it's own domain and lists it as spam (mssend.com), then I can only imagine that the actual recipients who might be on other servers such as gmail and yahoo will never see it because it will end up in their spam filter as well. Why does Connections use this "mssend" domain instead of my own? How can I use a campaign with a "click here to join my newsletter list" to grow my list, when they don't even see the initial email because it's ending up in their junk mail/spam filter? Yikes!

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    J. shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    We agree that email delivery is important, and we’ve made some changes which should greatly improve the delivery success rate, including within Office 365. We expect you’ll see a much higher delivery rate for your campaigns.

    In order to make sure we understand the feedback, we decided to separate custom domain requests from these reports of deliverability issues, so if you’d still like to be able to use your custom domain instead of mssend.com, please upvote the corresponding UserVoice entry here: https://office365.uservoice.com/forums/600610-microsoft-connections-email-marketing/suggestions/33736714-allow-custom-domains-for-outbound-email-address

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      • Darren Rose commented  ·   ·  Flag as inappropriate

        yes had exactly same issue whilst trying it earlier today - not a great start! not had problem whilst trying other similar products e.g. mailchimp etc

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