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Microsoft Connections email marketing

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Microsoft Connections is an email marketing tool inside of Office 365 Business Center. Use this forum to share some ideas or suggestions to improve!

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  1. Can you create a template with publisher or word use for campaign template?

    I would like to create a template in Publisher or word and use this template in the Email Campaign.

    1 vote
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      0 comments  ·  Product improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • Allow custom domains for outbound email address

      Please allow me to send from my custom domain like mycompany.com rather than mycompany.mssend.com

      4 votes
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        2 comments  ·  Product improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Download results

        You can upload data from a csv but no way to download. would be good if could download all data, contacts with campaign results, i.e. success, failed delivery, unsubscribe etc. so we could then bulk edit and re upload changes. i need to be able to download so can update our crm system. don't like the idea of copy and pasting for the next few hours

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • scheduling campaigns

          Make it possible to schedule campaigns for future delivery. It isn't always convenient to draft the campaign at the moment you want to send it.

          2 votes
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            1 comment  ·  Product improvements  ·  Flag idea as inappropriate…  ·  Admin →

            Good news — we’re now rolling out a “scheduled send” feature to Connections users now! You may already see it, and if not, you should see it within the next few weeks.

            When the scheduled send feature is available for your account, it will appear on the final preview screen before sending.

            You’ll see a note just above the To and Subject lines indicating “This campaign will be sent immediately” with a link to Edit when the campaign should be sent.

            We’d love to hear feedback on how you like this new functionality.

          • Allow me to choose the Reply to address

            Please allow me to set the reply-to address for my campaigns.

            2 votes
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Auto-unsubscribing bug in Connections

              I run a mailing list in Connections and noticed a much larger than average percentage of users unsubscribed. Some of these in the months that followed then telephoned and complained they hadn't got our mailout. In discussion and sessions with support, it appears as though if ever an email is not successfully sent to (for example, inbox full etc), the contact is auto-unsubscribed, or so it seems.

              I know from past mailout uses (constant contact for example), that some contacts return email not successfully sent, but in fact they have got them when you speak to them about it. Constant…

              1 vote
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                1 comment  ·  Product improvements  ·  Flag idea as inappropriate…  ·  Admin →

                We’re investigating this issue and we’ll reach out to you via email so we can work with you to understand what’s gone wrong.

                The intended behavior is to unsubscribe users when the email provider responds with a permanent errors — for example, when the email provider tells us the email address does not exist. We’re taking this step to protect your spam reputation with that email provider, since some providers penalize senders who send to addresses that don’t exist.

                However, this should not be unsubscribing users who experience temporary issues (like their mailbox is full), and we will investigate why your subscribers with valid email addresses were unsubscribed. Thank you for all the information you provided to help us take a look.

              • Can we import contacts from Dynamics 366 into Microsoft Connections?

                It doesn’t appear that there is any ability to import contacts from Dynamics 365 into Miscrosft Connections. In Dynamics 365 we now have the ability to create unique contact lists. And because Dynamics 365 and Microsoft Connections are together in the same platform you would think and expect that this capability would naturally be made available.

                1 vote
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                  0 comments  ·  Product improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow us to fill out multiple e-mail addresses of contacts when creating the inquiry.

                  *English follows Japanese

                  ■Title(件名):問合せ時に連絡先のメール アドレスを複数入力できるようにしてほしい

                  Allow us to fill out multiple e-mail addresses of contacts when creating the inquiry.
                  ***************
                  ■Description(内容):
                  問合せ時に連絡先のメール アドレスを複数入力できるようにしてほしい

                  I hope you to improve the system that allows us to fill out multiple e-mail addresses of contacts when creating the inquiry.

                  Thank you for your consideration.

                  2 votes
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                    0 comments  ·  Future release suggestions  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow embedding of video

                    Hello,

                    Please allow embedding of video directly onto new and existing templates.

                    Thank you.

                    1 vote
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                      1 comment  ·  Product improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • Import and add to specific mailing list

                      During the import there is a option to enable marketing email however we would need to have the option to add people to specific mailing lists as currently it adds them to all mailing lists including ones that are not relevant to them.

                      1 vote
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                        0 comments  ·  Future release suggestions  ·  Flag idea as inappropriate…  ·  Admin →
                      • When will it be available in France ? We have Office Business Premium, with the monthly updates, but do not have access yet to Connections

                        When will it be available in France ? We have Office Business Premium, with the monthly updates, but do not have access yet to Connections

                        1 vote
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                          0 comments  ·  Future release suggestions  ·  Flag idea as inappropriate…  ·  Admin →
                        • Greater Flexibility with Editing Email Campaigns

                          Everything from font to footer is limited to the defaults, need to be able to customise current template.

                          9 votes
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Multiple Business Profiles

                            At our company, we have different domains for different business units, and it would be helpful if Microsoft Connections would allow for completely separate setup of lists, templates, etc between the different domains OR the ability to create a Microsoft Connections instance based on a Group or Team Site in SharePoint Online.

                            9 votes
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                              0 comments  ·  Product improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • Can Connections access distribution list from O365 E-mail?

                              Can Connections access distribution list from O365 E-mail?

                              1 vote
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                Could you tell us more about your request? Are you using your existing O365 email to send mails to your customers today by adding them to a Distribution List (DL) and sending to that? Would it be valuable if you could import your DL into Connections as a mailing list? Or is there more you’d like to see? Your answers will help us make sure we evaluate the right functionality. Thanks for taking the time to leave a comment!

                              • Easier and more useful template creation/control

                                The campaign templates are really basic and appear that they are only built for mobile devices by size. They look fine for a few things, but there is no way to do custom coding with it or get a higher end (professional) look and feel. I tried to put 600x338 pixel image in a template and it would not let me resize to fit the predetermined box (which is pretty much square). Adding more links to the template document would be helpful. You can add one link basically to the announcement template, plus all your social links, so very limited.…

                                13 votes
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                                  2 comments  ·  Product improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi Brian,

                                  Thank you again for your additional feedback!

                                  I would like to try to summarize your ideas/questions, as it will help the team identify the different pieces they might be able to help on.

                                  Your Suggestions:

                                  1. You would like more flexibility with the look and feel of campaigns—for example the image you were trying to add was different from the aspect ratio of the template.

                                  2. You would like to add more links to the templates. (You are correct that right now, the “Referral” campaign doesn’t allow any custom links, and the “Announcement” campaign allows just one. However the “Newsletter” template allows as many links as you like).

                                  3. You would like to have the ability to edit HTML directly or import a pre-made HTML template

                                  4. You would like to have the ability to pick a custom accent color.

                                  Your Questions:

                                  1. Where is the “join” function?…

                                • Better Contact Control - Connections Campaigns

                                  The Business Center Contacts and mailing lists are "clunky" and difficult for larger campaigns. The ability to have custom fields and filter on them for campaigns would be a huge improvement. We want to do several campaigns grouped by sales people, but when creating a mailing list you have to manually click on each user instead of querying a group by a particular field. Also, how about tracking the email results, especially if undeliverable? Custom fields would also be helpful to follow up on certain items like if the contact has become stale, setting up geographical regions for campaigns and…

                                  13 votes
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                                    2 comments  ·  Product improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi Brian,

                                    Thanks for the great feedback! If I’m understanding you correctly, you’re making four distinct but related suggestions:

                                    1. Improve the contacts list by allowing custom fields (some of your ideas are geographical region, whether they’re still an active customer, which salesperson they work with)
                                    2. Improve the Email Marketing feature by allowing you to bulk-add contacts to a mailing list after filtering by those custom values
                                    3. Track whether any emails were undeliverable (and add that as another field on the contact?)
                                    4. Enable bulk-updating contacts using a spreadsheet / database / PowerShell.

                                    All of these are great suggestions and we’ll be considering these in the future.

                                  • Replied to mailouts not going to shared mailbox?

                                    Am I correct in thinking that we cannot set the 'reply-to' field in the mail sendouts? At the moment we have marketing mailouts that seem to be replying to the user logged in to 365 to send them and it doesn't seem there is a way of setting an valid alternative send-from or reply-to e-mail address?

                                    1 vote
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                                      2 comments  ·  Product improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                      Yes, that’s correct. You cannot currently set the Reply-to field. Replies go to the individual who sent the email. Would you prefer to have a shared mailbox? It would be great to hear more about your needs there. We have considered allowing for more flexibility around Reply-to, but we started with something simple that wouldn’t require another mailbox to be checked or managed.

                                    • Make an embeddable signup form for websites

                                      Would it be possible to make the signup page(s) available as embeds that could be inserted into web pages? I'd like to place the signup box on every page within my site and not just the link to the signup page.

                                      4 votes
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                                        1 comment  ·  Future release suggestions  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Future release suggestions  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Different Signup pages for each Mailing List

                                          My use-case for Connections involves a variety of "customer" types (clients, partners, students, contacts). If it not always possible for me to manually review the "Everyone" list and manually add people to appropriate Mailing Lists, mainly because I'd then need to know everyone's name.

                                          Would it be possible to have different (and customizable?) signup pages for each mailing list, or at least a URL slug that can be appended and pass through the sign-up to a field about the customer so I can track by URL used for signup? I'd like to email my corporate training clients (students) about completely…

                                          2 votes
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                                            1 comment  ·  Future release suggestions  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi Chase, thanks for the suggestion and use cases. We agree that having to manually manage your mailing lists isn’t always the best solution, and letting your customers subscribe or unsubscribe from specific mailing lists is something that we are looking into adding in a future release.

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