Terrible Customer Support and Stop Lying about Read-Only Sharing Ability
I have yet to receive any real assistance in resolving my concerns, despite hours and hours of effort.
1. My scheduled call for 11am is now more than 1.25 hours late. This is not acceptable, especially after having to wait 3 hours to receive a call the previous day after being told it would be only a 10 minute wait time.
2. Also received a completely useless email from another engineer, Lars Peterson, pointing me to the following thread that provides nothing but a list of complaints similar to mine, but no solution for Read-Only sharing, as quoted below.
"Also, currently the only way to restrict permissions at this time, is via SharePoint, as answered by this technician who answered another person who was looking for the same functionality.
3. Specifically told in a pre-sales call that the option to share a document as read-only (no printing, downloading, sharing, editing allowed) was possible. I have not found this capability, support was unable to show it to me, and no one has called me as promised, or even emailed me with a link, to provide a solution. At this very moment, I am on hold with Office 365 support, because I called in after Microsoft did not honor its commitment to call me. WAS I LIED TO IN MY PRE-SALES INQUIRY THAT THIS OPTION EVEN EXISTS?
4. Also promised to fix the fact that No Users are showing up on the Active Users page of my Admin Center. This issue still remains unresolved, and no update as to its status has been provided. See attached screenshot with Time Stamp for evidence.
This is all highly unacceptable. If the quality of service does not improve immediately, we will be forced to look elsewhere for a working solution.