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How can we improve the Office.com Home Page experience?

Password Reset Custom Page

We have our Active Directory synced via DirSync to Office 365. The login page is customized via AzureAD settings. It would great if there was a way to either remove the "Can't Access Your Account" link or have the ability to customize the text on the passwordreset.microsoftonline.com page.

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    Joshua Humphrey shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    3 comments

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      • Dros M commented  ·   ·  Flag as inappropriate

        For organizations that do not have Azure AD Premium and are federated with ADFS, why not have all password change requests be redirected back to the organizations ADFS server by default. There is already functionality built into there to handle the password changes with a known URL. Optionally provide the ability for the tenant admin to specify a location where a user should go to change their password to provide more flexibility for the tenant admins. Giving the user an error message to contact their administrator is frustrating for users and gives users the impression that something is broken because they couldn't change their password.

      • Mike Haney commented  ·   ·  Flag as inappropriate

        I completely agree with Braden. We have over 4000 users in our tenancy and the cost to purchase Azure AD Premium P1 is quite high, and certainly isn't warranted just to get rid of license error message it shows our users. ADFS is not an option for us at this time, so a simple customization of this page/error would greatly reduce the number of questions/trouble tickets we receive on a regular basis.

        I am also requesting that MS allow us to customize the "licensing error" message that is shown when an on-prem user (with sync'ed passwords) tries to reset their password or use password recovery within the O365 portal.

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