Support tickets does not show all the communications that has transpired between the customer and Microsoft tech. It's difficult to review details when our new engineer takes over. Also it would be helpful to have this information In case the same issue arise in the future.
If nothing else, the resolution should be in the ticket!
MS never fails to send an email** with helpful and detailed summary upon closing a case, but the resolution field never says anything more than "This request has been resolved and closed."
**That email only goes to the requestor on that ticket. If the requestor is unavailable for any reason, we have no other way to find the resolution, because it's not in the ticket.
Would like to be able to update and close tickets
Brice Crunchant commented
If Microsoft support tech can read the history of ticket it would be a great time saver
I want to be able to open support tickets, view them, update them from the app.
And also allow this ticket information to be viewed and added to, in conjunction with the web interface. Currently, Office 365 Education E1 doesn't offer any support ticket view, while the Business Essentials does.