Feedback by UserVoice

How can we improve the Office 365 Admin mobile app?

Support Tickets

Support tickets does not show all the communications that has transpired between the customer and Microsoft tech. It's difficult to review details when our new engineer takes over. Also it would be helpful to have this information In case the same issue arise in the future.

57 votes
Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

5 comments

Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
Submitting...
  • SDADM commented  ·   ·  Flag as inappropriate

    If nothing else, the resolution should be in the ticket!

    MS never fails to send an email** with helpful and detailed summary upon closing a case, but the resolution field never says anything more than "This request has been resolved and closed."

    **That email only goes to the requestor on that ticket. If the requestor is unavailable for any reason, we have no other way to find the resolution, because it's not in the ticket.

  • Anonymous commented  ·   ·  Flag as inappropriate

    And also allow this ticket information to be viewed and added to, in conjunction with the web interface. Currently, Office 365 Education E1 doesn't offer any support ticket view, while the Business Essentials does.

Feedback and Knowledge Base