Need to be able to cancel a support ticket
After you request email or phone call and while you were waiting to receive it, you can't cancel that request. For example, if you found the answer or solution somewhere else while you were waiting. It would save you all time.
I have 2 tickets open without their help even! I cannot close them I don't know for how long! even the people who were helping are offline which is not really great...
Ryan Timm commented
This should be an option!
Mark P commented
Yes, MS. Please allow.
John J commented
agreed! WE should be able to close the case whenever we need to. Today I found the solution to an issue, but I cannot mark the case resolved, close it or cancel it.
Not being able to cancel a ticket is a waste of the Microsoft support staff's time and my time. Hey Microsoft - Do you hear us?