Currently we can only have 1 email sent per day notifying the user they have spam in quarantine.
The email is usually sent just after midnight so if the user does not check their quarantine it could be a full 24 hours until the use is notified that they have spam to release.
Could I suggest that at least 3 times per day this email can be sent?
Thank you for your feedback. We have a clarifying question that would help us to prioritize this better: If you need notices 3 (or more) times per day, why use quarantine at all? Why not send the mails to a junk folder which the user can check on demand? If you want a notice each time any message gets quarantined, again, what prevents just sending the mails to a junk folder instead?
currently in EOP, when we enable the end user notification for quarantine emails, the minimum value is 1 day, which may cause the issue we may miss some important emails, we required that we may improve the feature to send notification every hour.16 votes
Please share with us more about how you use the product. For scenarios which require end users to regularly scan for false positives, we find that customers prefer to use Junk Mail folder instead of Quarantine. Is that an option for you? Also, have you investigated the causes of the false positives? Improper configuration is the cause of roughly half of all false positives.
Example: You and a customer have exchanged a series of emails back and forth and randomly an email will be held.
The email addresses and domains (non free email providers) you have a history of sending email to should be a factor in the spam scoring and significantly reducing the likelihood that mail from that domain (less so) and email address (more so) are quarantined.8 votes
Today, in Outlook and OWA, there is an option “Automatically add people I e-mail to the Safe Senders List”. See: http://support.office.com/article/Add-people-I-e-mail-to-the-Safe-Senders-List-D3F9FA3E-1EC7-42E2-A465-2FB5BC02F5BF
However, it may be a personal preference. Using this feature without periodically reviewing your safe list can be problematic with the frequency of phishing and spoofing.
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