Show/hide option for the inquiry submitted by using the delegated administration privilege
Regarding the information on the service request submitted by using the delegated administration privilege, I would like you to implement a feature to show/hide information in the request as we deeply concern information leak.
The partner who is given the privilege from admin users may use contact information that is not disclosed to end users when opening a support request. Because end users’ administrators can also view the information in the request which is submitted by the partner who is using the delegated administration privilege, the partner’s contact information which is confidential to end users will be disclosed to them.
Also end users can see support details which is unnecessary to share them, which may introduce unwanted confusion.
Therefore, we strongly request you to implement a feature to show/hide information on the support request which is submitted by using the delegated privilege.