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How can we improve compliance or protect your users better in Office 365?

My User Compliance Score fell from 41 to 29, but i cant see a reason why it did

My User Compliance Score fell from 41 to 29, but i cant see a reason why it did, I discussed with Microsoft backend, tech lead, they said they cant tell me why my score fell
Its like my credit score fell and I cant find out which credit card I missed payment on,,thats not acceptable

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