Exchange Online Advanced Threat Protection - Excess of Timeouts
We have recently suffered several bouts of emails simply timing out through Exchange Online Advanced Threat Protection. This has taken place during a pilot for the system in our organisation and has not instilled us with confidence to use it. When dealing with Microsoft Support we have been informed that other tenancies/customers were experiencing the same problem and that Product Engineering had investigated and the problem was resolved only for the problem to reoccur a few days later with the same response.
There is no System Health Status in the O365 Portal for ATP, can this be added so that we can remain informed about this service. Considering it is a security and protection system it is very important that we are aware of its status and to know that any non tenancy specific issues are being dealt with and understand their potential impacts on our organisation and any possible workarounds until a solution is found, as is done with other components of the O365 service.
As a result of the issues experienced we had numerous order and shipping enquiries delayed, this may have lost us business (still to be determined). Knowing there was issue and any workarounds could have mitigated that.