Allow endusers to access quarantine for shared mailboxes
Currently, only admins can view the quarantine for shared mailboxes. Users are automatically redirected to their own quarantine. I'd love for there to be a default for users who are delegates of a mailbox to have a way to get to the shared mailbox quarantine queue. If they are allowed to view the inbox/folders they should be allowed to control the spam.
Anonymous
shared this idea
71 comments
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Anonymous
commented
We use a shared mailbox for vendor bids. If a vendor's bid is quarantined, it will not be seen in time for the bid opening. A vendor could miss getting a contract if the email isn't seen in time. The remedy would be to check the quarantine just prior to the bid opening. This is difficult since only Administrators can check the quarantine on shared mailboxes. Administrators are not always going to be available for something that is time sensitive like a bid opening. It would be much better for the purchasing department to be able to check on their own.
The other remedy would be to make this an actual licensed mailbox. On a small budget, it's difficult to spend money on a license when a shared mailbox should work just fine.
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Michel Brosche
commented
I just run again into this problem too. We got a user request caused by spam mail sent to a shared mailbox. After checking the transport rules and spam filter rules I noticed there is a rule changing SCL to -1 just to prevent emails getting filtered by EOP. We currently put a lot of time and work into things like ATP, MFA and Azure Information Protection and then I see something like this.
So I thought "let's remove this and let EOP do its job so we get rid of this spam in our service mailbox." After digging deeper I saw that users can not access quarantine for shared mailboxes.How the **** this isn't a feature in Exchange Online?!?!?! We've so many shared mailboxes in our organization and as most companies, we also struggle with spam and phishing and all the stuff. EOP is good but sometimes it just fails and puts false-positive emails into quarantine.
MS users NEED access to the quarantine of shared mailboxes to release emails from it, without having to send a ticket to the user helpdesk for just releasing a mail from the quarantine!
I was shocked to see this request is still open after more than 3 years! MS please add this feature ASAP! It is desperately needed.
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cwestbrook
commented
A standard feature of most businesses would be to use departmental mailboxes and there is a definite need for users to be able to access false positives that have been placed in the Quarantine section without reaching out to IT support everyday for help in releasing those emails.
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Peter Lammersma
commented
Add this feature ASAP
"Allow endusers to access quarantine for shared mailboxes
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John Jager
commented
I ran into this last year and I cannot understand that there is no solution for this. Please fix this Microsoft!
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Anonymous
commented
We've just enabled the quarantine notifications for users and are now facing the same issue. The users get notified of shared mailbox emails in quarantine but can't access them? Come on people fix this please!!!!!!!!
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Thomas Windscheif
commented
This uservoice request is open and unanswered since april 2016.
I can't believe it's true.
Shared Mailboxes are commonly used in nearly any environment.
Not only that you cannot access the quarantine for the shared mailbox as a full access privileged user, you can also not delegate explicitly global quarantine Management without giving a user one of the default RBAC-roles, which is the only option to switch the Security & Compliance in "global view" mode. The option cannot be to exclude all Shared Mailboxes from Antispam/AV-protection. PLEASE Microsoft change this ! -
Anonymous
commented
proving as nightmare given the many thousands of shared mailboxes we have within our government organisation
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Anonymous
commented
We've just switched off spam filtering on our 1st line filter, to allow EOP to do it all, and yes have shared mailboxes. Best solution we have, is enable the end-user spam digests to come through. They are generated and sent to the shared mailbox address, so users can see a summary each day.
Better than nothing.
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Romeo S
commented
Same here, we're in desperate need of this feature. We're moving from a local spam filtering solution to EOP for our on-premise Exchange server.
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Michael Ward
commented
This kinda blindsided us after moving to EOP, still can't believe it's not a feature! Please implement ASAP
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Anonymous
commented
Badly needed feature. We've recently rolled out quarantine to our users and this is one of the most problematic issues that we have.
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Lee Eastham
commented
We have a shared mailbox for timesheets that come from personal email addresses, which keep getting flagged as spam and results in them not being processed. Adding domains to the whitelist would negate the spam filter and users can't keep asking IT to add the addresses to the safe senders list.
This is a fundamental failure in the system and should be easy to resolve as admins can filter on their own or other mailboxes. -
Anonymous
commented
This is needed - it's becoming problematic as we have a shared mailbox that receives time sensitive information and emails are continuously getting stuck in the filter. There also should be an option to send a daily summary or immediate notification if an email is quarantined configurable per mailbox not one setting for the entire organization.
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Anonymous
commented
Definitely need this feature!
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Owen B
commented
Definitely - very useful and agree with many of the posts here
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Anonymous
commented
Definitely need this feature!
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RMW
commented
This would be a very useful feature. It would save calls to our helpdesk.
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C Colley
commented
Why on earth is this not a feature?! FAIL!
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John
commented
Yes please! Very aggravating for our users. SHould be offered similar to opening the shared mailbox from OWA - once they open their own quarantine, they should be able to "Open another mailbox".