Allow endusers to access quarantine for shared mailboxes
Currently, only admins can view the quarantine for shared mailboxes. Users are automatically redirected to their own quarantine. I'd love for there to be a default for users who are delegates of a mailbox to have a way to get to the shared mailbox quarantine queue. If they are allowed to view the inbox/folders they should be allowed to control the spam.
Anonymous
shared this idea
91 comments
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Lee Brooks
commented
I am having this issue also and due to the vast amounts of shared mailboxes in use in our organisation the task of releasing quarantined messages is becoming overbearing. Can we not allow the users with full access to the shared mailboxes to review and release the quarantined messages themselves? They have to trawl through the list in the first place to advise me which ones to release, so it is wasting time for 2 people rather than just one (if they were allowed to do it themselves). Thanks!
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Summer T
commented
We are having the same issue we have tons of shared mailbox that invoices go to and we have two admins and we don't have time for this.
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Jeff H
commented
To previous commenter - I'm hearing the same thing from one of my users. The release button is not available for email under the Phishing section of the summary. And no way to give user access to the quarantine.
Frustrating. I don't want to be asked to review all of our shared mailboxes every day as an admin. No time for that.And we also are missing invoices due to this.
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Anonymous
commented
An end user has told me for a shared mailbox there use to be a button in the reporting email that would allow them to release the quarantined email. But since last week its gone. So we have gone backwards, is that correct?
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anoniem
commented
Yes, let's save valuable time.
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Anonymous
commented
Please, please, please!!! This is wasting valuable admin time, and causing invoices to be missed. I bet Google enterprise has a way to handle this.
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twan
commented
Yess please
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Dean B
commented
We are very frustrated by this lack of functionality since our customers can no longer rely on e-mail communications to relay urgent messages and delivery issues with us.
Microsoft's failure to address this concern sends a clear message that they have little regard for business continuity and is forcing us to look at other options.
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Juan José Rincón
commented
For us is very important
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G Legault
commented
I'm surprised that this has to be asked for. This is major issue if users cannot report the phishing emails they are getting, to the shared emails like, accounts.payable@company.com or human.resources@company.com
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Anonymous
commented
I was hopeful after reading a post on another forum that mentioned the newer Quarantine admin role in the Security and Admin Center. Unfortunately, it didn't work by itself and I read that the user also needs Hygiene and Org admins roles in Exchage Admin Center. That's not a viable option for us so we are back to square one. Very disappointing Microsoft!
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Brad Atkins
commented
We also need this. End users need to be able to check the quarantine for all mailboxes where they have full access. Admins don't have time to check the quarantine for all end users.
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anonyme
commented
It's an essential feature, please add it.
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JiPa
commented
Any Updates? We are also in the situation where we need this feature
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Anonymous
commented
since 2016. and still no reply. f. u ms.
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Anonymous
commented
We use shared mailboxes to receive mail in cases handling. It is very importent to let the case handlers handle mail they recieve in a case.
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Jan von Reith
commented
Do you have any updates for us?
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Dominique Goyeau
commented
Entirely agree.
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Sjoerd Wassenberg
commented
It is unbelievable this hard coded limitation has been implemented by Microsoft. Our company relies on Shared mailboxes receiving important emails regarding bids and tenders in order to make money and keep our business running. In the old notification email the delegates could see which emails were captured by the EOP filter. The new Quarantine notification doesn't show the captured emails anymore, only a link to the SM quarantine page, which they cannot access. Now they don't know if they've missed anything
Possible options to fix this: we have to whitelist everybody out there or hire an extra person to release quarantined emails all day long. Both are ridicilous of course.....
A bad decision by Microsoft. -
Dean B
commented
This is an important feature but we were able to get by most of the time because the daily quarantine e-mail would allow them to release messages. There was only the odd e-mail that was time sensitive. However, now that the notifications no longer provide a link to release quarantined e-mail, there is no way for them to release the mail on their own.
I find it hard to believe that Microsoft is forcing us to use the Security and Compliance portal when there is still a gap this large between the legacy solution and the new one, especially when this gap was identified almost 3 years ago.