Allow endusers to access quarantine for shared mailboxes
Currently, only admins can view the quarantine for shared mailboxes. Users are automatically redirected to their own quarantine. I'd love for there to be a default for users who are delegates of a mailbox to have a way to get to the shared mailbox quarantine queue. If they are allowed to view the inbox/folders they should be allowed to control the spam.
Brad Atkins commented
We also need this. End users need to be able to check the quarantine for all mailboxes where they have full access. Admins don't have time to check the quarantine for all end users.
It's an essential feature, please add it.
Any Updates? We are also in the situation where we need this feature
since 2016. and still no reply. f. u ms.
We use shared mailboxes to receive mail in cases handling. It is very importent to let the case handlers handle mail they recieve in a case.
Jan von Reith commented
Do you have any updates for us?
Dominique Goyeau commented
Sjoerd Wassenberg commented
It is unbelievable this hard coded limitation has been implemented by Microsoft. Our company relies on Shared mailboxes receiving important emails regarding bids and tenders in order to make money and keep our business running. In the old notification email the delegates could see which emails were captured by the EOP filter. The new Quarantine notification doesn't show the captured emails anymore, only a link to the SM quarantine page, which they cannot access. Now they don't know if they've missed anything
Possible options to fix this: we have to whitelist everybody out there or hire an extra person to release quarantined emails all day long. Both are ridicilous of course.....
A bad decision by Microsoft.
Dean B commented
This is an important feature but we were able to get by most of the time because the daily quarantine e-mail would allow them to release messages. There was only the odd e-mail that was time sensitive. However, now that the notifications no longer provide a link to release quarantined e-mail, there is no way for them to release the mail on their own.
I find it hard to believe that Microsoft is forcing us to use the Security and Compliance portal when there is still a gap this large between the legacy solution and the new one, especially when this gap was identified almost 3 years ago.
We use a shared mailbox for vendor bids. If a vendor's bid is quarantined, it will not be seen in time for the bid opening. A vendor could miss getting a contract if the email isn't seen in time. The remedy would be to check the quarantine just prior to the bid opening. This is difficult since only Administrators can check the quarantine on shared mailboxes. Administrators are not always going to be available for something that is time sensitive like a bid opening. It would be much better for the purchasing department to be able to check on their own.
The other remedy would be to make this an actual licensed mailbox. On a small budget, it's difficult to spend money on a license when a shared mailbox should work just fine.
Michel Brosche commented
I just run again into this problem too. We got a user request caused by spam mail sent to a shared mailbox. After checking the transport rules and spam filter rules I noticed there is a rule changing SCL to -1 just to prevent emails getting filtered by EOP. We currently put a lot of time and work into things like ATP, MFA and Azure Information Protection and then I see something like this.
So I thought "let's remove this and let EOP do its job so we get rid of this spam in our service mailbox." After digging deeper I saw that users can not access quarantine for shared mailboxes.
How the **** this isn't a feature in Exchange Online?!?!?! We've so many shared mailboxes in our organization and as most companies, we also struggle with spam and phishing and all the stuff. EOP is good but sometimes it just fails and puts false-positive emails into quarantine.
MS users NEED access to the quarantine of shared mailboxes to release emails from it, without having to send a ticket to the user helpdesk for just releasing a mail from the quarantine!
I was shocked to see this request is still open after more than 3 years! MS please add this feature ASAP! It is desperately needed.
A standard feature of most businesses would be to use departmental mailboxes and there is a definite need for users to be able to access false positives that have been placed in the Quarantine section without reaching out to IT support everyday for help in releasing those emails.
Peter Lammersma commented
Add this feature ASAP
"Allow endusers to access quarantine for shared mailboxes
John Jager commented
I ran into this last year and I cannot understand that there is no solution for this. Please fix this Microsoft!
We've just enabled the quarantine notifications for users and are now facing the same issue. The users get notified of shared mailbox emails in quarantine but can't access them? Come on people fix this please!!!!!!!!
Thomas Windscheif commented
This uservoice request is open and unanswered since april 2016.
I can't believe it's true.
Shared Mailboxes are commonly used in nearly any environment.
Not only that you cannot access the quarantine for the shared mailbox as a full access privileged user, you can also not delegate explicitly global quarantine Management without giving a user one of the default RBAC-roles, which is the only option to switch the Security & Compliance in "global view" mode. The option cannot be to exclude all Shared Mailboxes from Antispam/AV-protection. PLEASE Microsoft change this !
proving as nightmare given the many thousands of shared mailboxes we have within our government organisation
We've just switched off spam filtering on our 1st line filter, to allow EOP to do it all, and yes have shared mailboxes. Best solution we have, is enable the end-user spam digests to come through. They are generated and sent to the shared mailbox address, so users can see a summary each day.
Better than nothing.
Romeo S commented
Same here, we're in desperate need of this feature. We're moving from a local spam filtering solution to EOP for our on-premise Exchange server.
Michael Ward commented
This kinda blindsided us after moving to EOP, still can't believe it's not a feature! Please implement ASAP