Allow endusers to access quarantine for shared mailboxes
Currently, only admins can view the quarantine for shared mailboxes. Users are automatically redirected to their own quarantine. I'd love for there to be a default for users who are delegates of a mailbox to have a way to get to the shared mailbox quarantine queue. If they are allowed to view the inbox/folders they should be allowed to control the spam.
Anonymous
shared this idea
91 comments
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Jason Douglas
commented
This is working now via the notification email (which comes the next morning). But there still seems to be no way for a non-admin to view or search the quarantine for a shared mailbox on demand. This is required for time-sensitive things like bid submissions.
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James
commented
This is possible now, but only if the user has direct full access permissions.... but our organization provides that security via groups for ease and efficiency of security administration. Anyone with full access direct or via a group should be able to review the quarantine list / emails for the respective shared mailbox.
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Andy
commented
This appears to still not be possible for emails marked as phishing. Is this something being looked at?
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Jason Douglas
commented
Supposedly this is implemented now. But I am still not seeing any way to manage the Quarantine of a shared mailbox, and in my tests there are no notification emails being sent for the shared mailbox quarantined items. Not to the shared mailbox and not to the users who have full access to the mailbox.
https://www.microsoft.com/en-ca/microsoft-365/roadmap?filters=&searchterms=63553
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Cees
commented
Please make it so, this is a very unsecure situation where a mail-in box user only can judge by the sender and subject if a mail is valid or not, no way to look at the content of a mail via Review to make a more educated decision....
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Tanu Singh
commented
Please do it..our users want the access of quarantine emails..Admins don't have time to review those emails.. So it make sense that the user can review it and decide what they want
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Marcin
commented
Yes, it would be beneficial for normal users to be able to release shared mailbox quarantine emails like they used to! Please enable MS!!
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Anonymous
commented
Yes, it would be beneficial for normal users to be able to release shared mailbox quarantine emails like they used to! Please enable MS!!
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Matt Harris
commented
I've just had the same link sent to me from Microsoft in a support ticket.Hopefully not to long now.
Strange this thread has not been updated to 'In Development;
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Simon Henry
commented
I see this is coming next month....Eventully !
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Musammil
commented
We have same situation : Allow endusers to access quarantine for shared mailboxes , since many of these shared mailboxes are hospitality related shared mailbox. if the enduser doesn't have access to release quarantine which will impact business. Expecting fix from MS soon
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Michael England
commented
It's on the roadmap
https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=63553 -
Matt Harris
commented
I have a ticket open with Microsoft with this (19214029). It has been open for 41 days now (since 19th March 2020) I am trying to get a Microsoft representative to respond to this however I am getting 'Soft Blockers'. I am now on my 3rd level of escalation, and they are pushing me to leave this ticket here where I know I will not be updated or responded to on this problem.
Has anyone been able to speak to a Microsoft Representative on this matter?
It was suggested this ticket does not have enough vote however I see many tickets with fewer votes with are being addresses by Microsoft.
They are continuing to maintain that this bug is a feature regardless of the security concerns and the increase in spam related emails during COVID-19.
Microsoft are continually telling me they are changing. They are also telling me they are "Constantly striving to provide excellent service"
Something really needs to change here.
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Matt Harris
commented
Has anyone had an update from Microsoft on this?
I have requested an update from Microsoft and 1 month later I am still being stonewalled by their support team recommending I post here instead, so they don't need to respond to me.
As a sysadmin it is unrealistic for me to monitor all shared mailboxes quarantined emails especially when it comes to confidentially in areas like HR and Finance.
They have responded to less commented and less voted on items. I am failing to see why I can't get an update from Microsoft on this one.
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John Senter
commented
I cannot believe this request is taking so long to be a feature. You promote shared mailboxes but give the users no way to release quarantined messages unless they wait until the quarantine email notification comes out.
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Anonymous
commented
Please put this on your roadmap asap.
Users are confused as to why they have access to the shared mailbox, but not the quarantine of the same mailbox. -
Anonymous
commented
This is simply ridiculous. As admin I create shared mailboxes, but I don't use them. My job is to make the resource available. Not to watch every email that flows through it. The people that use the mailbox do that. If they don't receive an expected email they need to be able to check the quarantine. It is just common sense.
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Brandon Nesbitt
commented
We have users randomly can't release email, some get 403 access denied, some no option to click all buttons faded out. I have active case open with MS Office Security team trying to get them to isolate what changed in our tenant to cause this issue. As a workaround to allow users access, I add them to Quarantine Access User role in Protection & Security blade, downside option to release email defaults to all recipients not just the user. This method of workaround is not really good option so for now we are holding off giving users that role.
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Colin Slater
commented
This is yet another example of the disconnected approach to Office 365. #
Great - Shared Mailbox - No Subscription required.
Wonderful - Improved Ant-Phishing Filters -
Awesome users can release the false - positives -
DOH! - We forgot Shared Mailboxes -
Dylan T
commented
Notifications that items are in quarantine go to our shared mailboxes but the users of the shared mailbox have no way of releasing them from quarantine because the shared mailboxes do not have passwords so there's no way to sign into the quarantine portal. We have invoices going into shared mailboxes that are not being delivered in a timely fashion because users have to contact I.T. to review and release messages. Microsoft needs to develop a method in which users can access quarantine for themselves along with any shared mailboxes or at least give Administrators a way to delegate quarantine for shared mailboxes to specific users.