Allow endusers to access quarantine for shared mailboxes
Currently, only admins can view the quarantine for shared mailboxes. Users are automatically redirected to their own quarantine. I'd love for there to be a default for users who are delegates of a mailbox to have a way to get to the shared mailbox quarantine queue. If they are allowed to view the inbox/folders they should be allowed to control the spam.
Michael England commented
It's on the roadmap
Matt Harris commented
I have a ticket open with Microsoft with this (19214029). It has been open for 41 days now (since 19th March 2020) I am trying to get a Microsoft representative to respond to this however I am getting 'Soft Blockers'. I am now on my 3rd level of escalation, and they are pushing me to leave this ticket here where I know I will not be updated or responded to on this problem.
Has anyone been able to speak to a Microsoft Representative on this matter?
It was suggested this ticket does not have enough vote however I see many tickets with fewer votes with are being addresses by Microsoft.
They are continuing to maintain that this bug is a feature regardless of the security concerns and the increase in spam related emails during COVID-19.
Microsoft are continually telling me they are changing. They are also telling me they are "Constantly striving to provide excellent service"
Something really needs to change here.
Matt Harris commented
Has anyone had an update from Microsoft on this?
I have requested an update from Microsoft and 1 month later I am still being stonewalled by their support team recommending I post here instead, so they don't need to respond to me.
As a sysadmin it is unrealistic for me to monitor all shared mailboxes quarantined emails especially when it comes to confidentially in areas like HR and Finance.
They have responded to less commented and less voted on items. I am failing to see why I can't get an update from Microsoft on this one.
John Senter commented
I cannot believe this request is taking so long to be a feature. You promote shared mailboxes but give the users no way to release quarantined messages unless they wait until the quarantine email notification comes out.
Please put this on your roadmap asap.
Users are confused as to why they have access to the shared mailbox, but not the quarantine of the same mailbox.
This is simply ridiculous. As admin I create shared mailboxes, but I don't use them. My job is to make the resource available. Not to watch every email that flows through it. The people that use the mailbox do that. If they don't receive an expected email they need to be able to check the quarantine. It is just common sense.
Brandon Nesbitt commented
We have users randomly can't release email, some get 403 access denied, some no option to click all buttons faded out. I have active case open with MS Office Security team trying to get them to isolate what changed in our tenant to cause this issue. As a workaround to allow users access, I add them to Quarantine Access User role in Protection & Security blade, downside option to release email defaults to all recipients not just the user. This method of workaround is not really good option so for now we are holding off giving users that role.
Colin Slater commented
This is yet another example of the disconnected approach to Office 365. #
Great - Shared Mailbox - No Subscription required.
Wonderful - Improved Ant-Phishing Filters -
Awesome users can release the false - positives -
DOH! - We forgot Shared Mailboxes
Dylan T commented
Notifications that items are in quarantine go to our shared mailboxes but the users of the shared mailbox have no way of releasing them from quarantine because the shared mailboxes do not have passwords so there's no way to sign into the quarantine portal. We have invoices going into shared mailboxes that are not being delivered in a timely fashion because users have to contact I.T. to review and release messages. Microsoft needs to develop a method in which users can access quarantine for themselves along with any shared mailboxes or at least give Administrators a way to delegate quarantine for shared mailboxes to specific users.
Lee Brooks commented
I am having this issue also and due to the vast amounts of shared mailboxes in use in our organisation the task of releasing quarantined messages is becoming overbearing. Can we not allow the users with full access to the shared mailboxes to review and release the quarantined messages themselves? They have to trawl through the list in the first place to advise me which ones to release, so it is wasting time for 2 people rather than just one (if they were allowed to do it themselves). Thanks!
Summer T commented
We are having the same issue we have tons of shared mailbox that invoices go to and we have two admins and we don't have time for this.
Jeff H commented
To previous commenter - I'm hearing the same thing from one of my users. The release button is not available for email under the Phishing section of the summary. And no way to give user access to the quarantine.
Frustrating. I don't want to be asked to review all of our shared mailboxes every day as an admin. No time for that.
And we also are missing invoices due to this.
An end user has told me for a shared mailbox there use to be a button in the reporting email that would allow them to release the quarantined email. But since last week its gone. So we have gone backwards, is that correct?
Yes, let's save valuable time.
Please, please, please!!! This is wasting valuable admin time, and causing invoices to be missed. I bet Google enterprise has a way to handle this.
Dean B commented
We are very frustrated by this lack of functionality since our customers can no longer rely on e-mail communications to relay urgent messages and delivery issues with us.
Microsoft's failure to address this concern sends a clear message that they have little regard for business continuity and is forcing us to look at other options.
Juan José Rincón commented
For us is very important
G Legault commented
I was hopeful after reading a post on another forum that mentioned the newer Quarantine admin role in the Security and Admin Center. Unfortunately, it didn't work by itself and I read that the user also needs Hygiene and Org admins roles in Exchage Admin Center. That's not a viable option for us so we are back to square one. Very disappointing Microsoft!