End User Spam Notifacation - Frequency
Currently we can only have 1 email sent per day notifying the user they have spam in quarantine.
The email is usually sent just after midnight so if the user does not check their quarantine it could be a full 24 hours until the use is notified that they have spam to release.
Could I suggest that at least 3 times per day this email can be sent?
Thank you for your feedback. We have a clarifying question that would help us to prioritize this better: If you need notices 3 (or more) times per day, why use quarantine at all? Why not send the mails to a junk folder which the user can check on demand? If you want a notice each time any message gets quarantined, again, what prevents just sending the mails to a junk folder instead?
Set notification three more times own day in order to get it to work properly.
@O365 Feedback Team
The problem here is not the quarantine - frpm there our users get notifications immediately - the problem is the spam filter, which is necessary and needed (as other poster have explained before).
Our former antispam provider offered the possibility to configure his feature, so that we got at least one notification per hour and the IT staff was asked to set the notification frequency to that value.
Since we changed to EOP, there were several cases, where urgent and important emails of our customers sticked into the spam filter and our sales staff got informed at the next day, so we lost money (and maybe the customer also). Furthermore the relation between us and the customers turns bad, the sales staff is upset about the IT staff and the IT staff is stressed.
The recent setting (1 per day) may be ok for private use, but it is definitively not for companies, whose business depends on quick reactions (like stock exchange prices).
It would be helpful, when Microsoft would let us decide, if we want to get notification per hour or less. 3 per day is not enough for us, unless we could decide, at which time the 3 notifications (as the OP suggested) will be sent (i. e. 3 notifications during our business hours may be not enough, but anyway better than 1 per day).
The whole point of using quarantine/digest vs. junk mail folder is that it makes the user stop and think, rather than just clicking links in their junk mail folder. It is purely psychological, but is far more effective in combatting my 'curious clicker' users. However, with the ability to send multiple digests per day, my users will complain less about missing quarantined emails. OP isn't asking for a notification each time a message is quarantined. He/she is asking to increase frequency somewhat. I get this specific request from the C-suite and VPs regularly. In the past, we used proofpoint, which allowed you to do exactly that.
"Why not send the mails to a junk folder which the user can check on demand?", that'd be a good option if the end user doesnt click on anything and in the process catch 400 trojan, 300 virus, the quarentine is the only way we have users dont compromised the infraestructure or network, please if any other spam filter has the option at least to schedule the time spam report is triggered why cant do it microsoft.
Pierre Jehan commented
I feel this still warrants some attention from Microsoft especially as we now see the spam filter / quarantine engine becoming more sophisticated and catching more emails.
What is ironic about all of this.... is that i forgot my password for uservoice and requested a reset which got caught in my quarantine!!!
This is highly important since currently with 1 notification per day around midnight important emails that depend on quick responses are getting caught in the spam filters and not able to easily see that...losing business because of this lack of notices during business hours.
Get this working.
It doesn't make sense to 99% of the users out there.
Majority of the people use quarantine because of the benefits of enhanced security.
Users need a way during the day of knowing that they have new mail in their quarantined.
It has been since 2016 that the suggestion was made why is it taking so long to make a change. User are missing importannt emails having to wait until midnight. We should be able to pick our own schedule or have it come 3-4 times a day
Ryan Pizzi commented
We've had the request from our service desk for some time to allow for multiple notifications a day. We don't utilize the junk folder at all as we love the functionality of quarantine, since the message is not on their client computers and they have to specifically say they trust it.
Please allow us to choose the notification send time.
Postini, Google, and Barracuda allowed it. Surely you can do that.
Tim Ryan commented
Need additional notifications per day and at specific times. Users aren't getting notices until 8:00pm which is causing them to not see important messages until the following day.
First, I would like to change the time that messages are delivered. Midnight universal time is 9PM our time. That is not very helpful.
Second, I would like to get more than one notice a day.
I don't want bad messages to ever be delivered. The vast majority should never come in to any part of the user mailbox. I just want to cherry pick the couple of missing messages that our staff really need and have them be delivered.
I was using a third party spam filter as well and had the quarantine report sent to me 3 times a day at the times of my choosing.
Is it still possible to use a third party service with office 365 ATP? or would it not work properly?
Joe M commented
Most of the third party tools not only let you set the frequency but also the time they should be sent. The last one I used we had it send out at 7:00am, 11:00 am, 4:00pm...
Marcel Caris commented
Every other spamfilter has options to send digest more then one a day.
The answer "Why not send the mails to a junk folder?" has nothing to do with it.
It is commen use to have the option of more then 1 digest a day.
Sameer Nazeer commented
I also have a request to O365 team to provide the alerts frequency in hours as well. There might be customers like us whom does't have a business tolerance to wait a day until we see a 'false positive'
Rather than posting 'why use quarantine at all' statement, please read the user experiences in other comments and come with a professional answer.
Pierre Jehan commented
Thanks for everyones comments. I appreciate you can tell them to go to the spam console..... however users and especially 'certain users' wont do it or get it. I just think 3 digest emails a day would solve these headaches.
We tell users to go to the quarantine website with a warning that the quarantine can take a while to be updated.
As to Microsoft's response of sending the mail to a junk folder? That would mean we are downloading 90% more emails to our onprem clients - the vast majority of which would never be looked at wasting bandwidth, bloating inbox sizes and we have the risk of users clicking through links on the spam, setting their mail client to download images and confirming mail receipts etc.
I would just direct users to view there individual quarantine using this link... no need to wait for the email then.
Su Gunawan commented
We need notification to be immediate, customers had experiences where Tender emails and Purchase Orders were stuck in spam filter as false positive.