End User Spam Notifacation - Frequency
Currently we can only have 1 email sent per day notifying the user they have spam in quarantine.
The email is usually sent just after midnight so if the user does not check their quarantine it could be a full 24 hours until the use is notified that they have spam to release.
Could I suggest that at least 3 times per day this email can be sent?
Thank you for your feedback. We have a clarifying question that would help us to prioritize this better: If you need notices 3 (or more) times per day, why use quarantine at all? Why not send the mails to a junk folder which the user can check on demand? If you want a notice each time any message gets quarantined, again, what prevents just sending the mails to a junk folder instead?
Sameer Nazeer commented
I also have a request to O365 team to provide the alerts frequency in hours as well. There might be customers like us whom does't have a business tolerance to wait a day until we see a 'false positive'
Rather than posting 'why use quarantine at all' statement, please read the user experiences in other comments and come with a professional answer.
Pierre Jehan commented
Thanks for everyones comments. I appreciate you can tell them to go to the spam console..... however users and especially 'certain users' wont do it or get it. I just think 3 digest emails a day would solve these headaches.
We tell users to go to the quarantine website with a warning that the quarantine can take a while to be updated.
As to Microsoft's response of sending the mail to a junk folder? That would mean we are downloading 90% more emails to our onprem clients - the vast majority of which would never be looked at wasting bandwidth, bloating inbox sizes and we have the risk of users clicking through links on the spam, setting their mail client to download images and confirming mail receipts etc.
I would just direct users to view there individual quarantine using this link... no need to wait for the email then.
Su Gunawan commented
We need notification to be immediate, customers had experiences where Tender emails and Purchase Orders were stuck in spam filter as false positive.
I think we need notification to be immediate, customers had experiences where Tender emails and Purchase Orders were stuck in spam filter as false positive.
Append: Using "Set-HostedContentFilterPolicy -identity Default", we wan to be able to modify the value of "EndUserSpamNotificationFrequency", e.g. to accept the format 00:04:00.
We also want to have the option to adjust the the frequency of the spam notification. We want to keep the ability to manage / maintain the quarantine on the administraor level. We host more than 30k ExOn mailboxes.
Pedram Mofidi commented
Admins should be able to choose how often users are notified about quarantine items. This should not only be once a day as email are mission critical to some organization. Microsoft should not pigeon hole us and allow the flexibility to real time alerting or min/hourly.
I agree with the below comment. Having a junkmail folder should not be the only option. Users are *not* diligently checking it. Our current provider (Mimecast), gives us the option to do daily or hourly or...
Also, this would assume that all users are actually using a mail client that uses Junk Mail folders...
Pierre Jehan commented
I'm amazed at the reply to be honest. Every 3rd party Email system I know has better frequency of spam digest emails. Microsoft have chosen to have one. Your answer is to let it come into the junk folder. If that is your answer then why have a quarantine at all. Please give your answer some thought before posting. The reason why quarantine is good is because it holds the email in a 'quarantine' and forces the user to make a conscious decision whether that email is legitimate or not. + if you think users will check their junk folder frequently everyday then again that is ill thought. But an email a few times a day to let you know what has been caught............. what a great idea.
Shawn Ayton commented
Allow the ability for the end-user spam notifications to be configurable. We currently receive this notification after hours and would like to receive them during the working day and be able to take action on those notifications.