End User Spam Notifacation - Frequency
Currently we can only have 1 email sent per day notifying the user they have spam in quarantine.
The email is usually sent just after midnight so if the user does not check their quarantine it could be a full 24 hours until the use is notified that they have spam to release.
Could I suggest that at least 3 times per day this email can be sent?
Thank you for your feedback. We have a clarifying question that would help us to prioritize this better: If you need notices 3 (or more) times per day, why use quarantine at all? Why not send the mails to a junk folder which the user can check on demand? If you want a notice each time any message gets quarantined, again, what prevents just sending the mails to a junk folder instead?
1) you need to fix timezone in the Office 365 Portal. when I change my time zone to EST 95% of the portal gives me info in UTC time.. what is the point of being able to change the time zone if it literally does nothing?
2) why not send this email at 7AM. So they user can review it during working hours. Some users get time sensitive material that are only good for a few hours before its no longer usable..
Ron Rosenbaum commented
Our users prefer the spam digest 2-3 times a day (using third party products). Having mail go to junk requires a lot more end user management. It's easier to delete a single spam digest compared to potentially dozens of messages in Junk. The message doesn't even get pulled down saving time, bandwidth, etc.
Stephen Luster commented
Regulatory compliance often requires that messages be quarantined, while still allowing users reasonable access to review and release messages. This is not an all or nothing proposition. Most smart hosts on the planet offer this.
I realize that sending notification via email are not ideal, so why not a widget in OWA and in the desktop clients? Infotip or otherwise? You have this for other things like the deleted items where you can see the number of items that can be recovered. Why not have something similar in the junk folder where you can see quarantined messages that can be released? I realize this would require some retooling, but it introduce a non-invasive way to allow users to review their quarantine proactively without having to get yet another email.
What is the reason to not deploy this option ? A lot of requests, but no reaction.
The problem we have is that the quarantine comes after business close. Seeing the quarantine list once in the morning shortly after business start and then again before business close would be more relevant to receiving messages that may be caught as false positives.
Quite simply we have moved from another anti spam solution that has the option of sending multiple notifications per day. Our clients are law firms and should an email be incorrectly quarantined they should be able to release it within 3 hours.
Having the ability to send spam notifications more frequently than once per day is standard. The fact we have to Vote on this being a priority is rather concerning. Get this completed already!
Need to be able to set the frequency by hour.
To respond to the O365 Feedback Team's question, my customers do not have the time to continuously check their quarantine or junk email folders. They need to be protected, but they also need to be notified when something is quarantined in order to see and release any false positives. Missing emails from clients = losing money for the employee and the company. One time a day is not enough.
The whole quarantine process needs to be better integrated with Outlook.
You should be able to see DYNAMICALLY what has been quarantined.
You should see -x- items have been quarantined" or "--n-- new items in quarntine"
You should to be able to go from Outlook directly to your quarantine manager.
Perhaps just another special folder - like spam -- but with a different type of content.
BTW -- other 'system' folders (such as spam, Drafts need to be identifiable as 'system' folders or they get lost in the shuffle. Some additional icon / font or whatever.
Just thought I'd add a comment so Microsoft could ignore it and do whatever they feel people want instead of what they actually want. Disgraceful business "partner"
Issue with sending mail to junk is that antivirus that scans the .ost or .pst will scan junk and find malicious emails in there resulting in notifications. If they were moved to quarantine these would not be on the physical machine with outlook.
It is not clear why Microsoft is not able to change that
Daniel Legg commented
How many years and complaints will go by until this is addressed? I guess I too have no choice but to take my company's business elsewhere.
SIMPLE SOLUTION: The daily mail should simply be a reminder. The user should get a notification at the time the mail is quarantined. It really is THAT simple.
I have got the same problem and an answer to O365 Feedback Team: I do not want my user to receive emails into the Junk folder, because they do ring very often to ask me to look at their junk and tell them if the email that landed there is legitimate. I know that in 99.9% cases it is not, but the users don't. Because this was a serious time consumer for me I decided to go with the quarantine solution.
Now I have got the MD's complaining that new customer messages are ending up in the quarantine and that the notifications are coming at 1AM. Really Microsoft, does that need any more explanation?
This issue is HIGHLY frustrating since it often catches emails needed to confirm an email account, that need to be replied to within a specified amount of time.
Bronis Kvietkus commented
Please add the option to be able to control notifications not 1 day but every 2H
@O365 Feedback Team ,
> Why not send the mails to a junk folder which the user can check on demand?
1) Our IT department says that end-users must be isolated from "dangerous emails" (e.g. ".exe" and ".dll" attachments are banned). And that's kind of makes sense.
2) As an end user, I do want to be notified when some external person sends me something that ends up in the quarantine folder. That might be a very important email.
a) End User Spam Notifications must isolate end-user from the dangerous content, so that user only gets a notification, but not the file/url/whatever (see https://office365.uservoice.com/forums/289138-office-365-security-compliance/suggestions/12556947-quarantine-notifications-but-no-release-functiona and maybe also https://office365.uservoice.com/forums/289138-office-365-security-compliance/suggestions/19947976-preview-quarantined-messages ). Otherwise, the IT depertment would just completely disable these notifications.
b) At least some users, at least sometimes DO WANT to get at least a notification. They want to be 100% sure they would receive at least something. Otherwise, the whole "send it via email" idea would be treated as unreliable. Users would avoid it. They would prefer non-approved 3rd party messaging apps (so do I), blaming Microsoft for creating unreliable stuff.
c) Preferably - the frequency should be user-configurable. Sometimes I expect an important email, and I do want the notification immediately (even if there would be 90% spam in there). Sometimes once per week is OK.
George Boustead commented
What group of idiots set this system up and is running it? I've been releasing the same messages from the same company for a couple of months now, after we switched from Gmail. This vendor's messages still all get quarantined..... yesterday I'm working with a customer, filling out a form, expecting an email response..... crickets...... submit again..... crickets. This was a business critical situation..... now this morning, I log on, and..... QUARANTINE!! there they are...... both submittals, 12 hours too late..... , you screwed my whole day.
Ladies and Gentlemen, get your **** together. I've been doing email for nearly 20 years now, and mainframe based messaging before that. I even had to deal with several years worth of IBM's Lotus Notes for God's sake.
I can honestly tell you that you have a long way to go to make this thing user friendly.
Once every 24 hours?!?! Did it every occur to you, to provide a user capability to "Get Quarantine List" or something of the sort?!?! Idiots......
Clayton Smith commented
I will jump on this as well, but no response from O365 for awhile. We support a law firm that needs the notice more often that the middle of the night once a day. what if a client or judge emails wanting to move a trial last minute and they do not get the notice?
As stated, the junk is a horrible option for those wanting to keep malware/virus and such off the network. once it is on the PC, it could be too late. Come on MS, get it together.
For now, going back to the old provider as EOP just will not work for them.