Admin Forced "Send on Behalf of" or "Send As" behaviour for external email sent from Groups
Say for example I host email@example.com in an Office 365 Group, as the Knowledgebase Article nicely describes.
A customer sends an email to the group and I reply. By default the reply would come from my personal email address, not the group, and subsequent replies from the customer come to me, bypassing the group.
I can change the 'From' address, but only if I remember and only if I'm using Outlook 2016 or Outlook Web App on the PC. This behaviour is not available in Outlook on Mobile.
If I do remember to change the from line I must also CC the group, or again, the message will be in my sent items folder bypassing the group. In other words, there are two (2) manual steps which must be taken for every single message in order not to bypass the group.
As an Admin, I want the ability to force all external mail sent in reply to these group messages to be sent to the external user, either 'As' or 'On Behalf of' the Group, thus ensuring all subsequent communication comes right back into the Group.
We have just updated BCCtoGroup tool. Now it auto-populates the From: field when you reply.
the tool named BCCtoGroup can solve the part of the problem.
Unfortunately only on Outlook 2016 and only if you have changed the From: feild.
Anyway it will be one manual step instead of 2 ones.
Brad PFEFFER commented
If the message came directly to me, when I reply it should be 'sent from' my email address.
If the message came to me via the group, when I reply it should be 'sent from' the email address of the group it came to me via.
In the event I was also in the To or CC list, in current behaviour Exchange does not deliver to me via the group, only delivering to me directly. The second 'Group Copy' is not sent to me. To accommodate the behaviour I would like to achieve, I would need to get a copy of the group version of the email somehow, either by receiving both copies or by receiving only the copy sent to the group.
Normally messages received via the group are indicated with "To stop receiving messages from [Group_Name] group, stop following it.".
"As an Admin, I want the ability to force all external mail sent in reply to these group messages to be sent to the external user, either 'As' or 'On Behalf of' the Group, thus ensuring all subsequent communication comes right back into the Group."
the problem is how to detect an "external mail sent in reply to these group messages".
Let's suppose an external user sent a message1 to you directly and message2 to the group, You have replied both. How the software can understand that "RE: message2" is sent in reply to a group message? Searching in all groups is not an option.
What do you think about that?