Allow users to create folders within 365 Group Conversations / mailboxes
To really replace Shared Mailboxes our users need to be able to quickly categorize incoming emails and show that actions have been completed by dragging and dropping emails to a named folder in outlook.
For example accounts payable shared mailbox allows any member of the accounts team to drag an invoice email to another folder to show that it has been entered for processing
Thanks to all of you for your feedback on this item. We know that folder creation is still a high priority request from our customers. Please continue to provide your feedback as we assess the priority in relation to other initiatives the Outlook teams have committed. Thank you!
James Butler commented
I agree Matthew. No admin comments since July last year so little chance on this one but may as well vote as well.
3 years later... lol
But seriously... absolutely need this. We have a referrals email and need to be able to differentiate who has read what and if they've been entered. having a "completed" folder is just a small component that would streamline this process.
As a disclaimer this suggestion is not officially endorsed by my agency. I'm just one little user begging for this to exist.
Jacek Kawiak commented
That's the most basic and important that groups should have. The lack of this feature prevents us from using groups.
Andy Wingate commented
Please add folders - not having folders make groups largely unusable for the majority of my staff.
M Chartier commented
We also are trying to migrate to Groups and Teams from Shared mailboxes and have had to halt our project due to feedback from the pilot users inability to organize email and to know when it has been dealt with as correspondence. An option for a shared mailbox for a Group instead of discussion thread is all we need.
Chris D commented
For me it's either sub-folders or being able to move/save emails to the group files section - currently only seems to store attachments.
Paul Sellick commented
Microsoft wants us to consider O365 groups to be a comparable choice over Shared Mailboxes.
The current features are compelling, but with missing folders and subfolders many will be forced to stay on shared Mailboxes just to keep workspaces organised. (ourselves included)
Please can someone please give feedback on this request?
Victor Oomens commented
Hi, for our sports club we use groups for e.g. member administration. The group has an external e-mail address for members to communicate with the administration team. In order to have some 'workflow' we would like to create subfolders in this group. So when a mail from a member is picked up by an administration team member, it should be 'flagged' somehow so that other administration members know the mail is being processed.
Can someone please give some feedback on this?
Scott Whitmore commented
Desperately need this feature
I agree entirely. Adding the ability to create sub-folders in 365 groups is critically important.
They have many inherent advantages over distribution groups, but until we have the ability to further categorize the flow coming into the 365 group, they fail to meet the requirements of many potential use cases.
I recently made a push for groups instead of shared folders in my organization and have had to move everything back to shared folders because they lack this basic functionality (and it was no easy task as there is zero way to migrate)
There is no reason to move from shared/public folders without this ability.
Multiple posts on uservoice going back 3 years with thousands of votes and nothing from Microsoft. Well done.
Really need the ability to flag, categorize and create folders/subfolders.
Moving an organization from shared folders to 365 groups is basically impossible without this functionality as users have entire processes and procedures wrapped out around this function.
I would love to be able to give my users the added functionality that comes with 365 Groups, but doing so without the features already present in shared folders is a deal breaker.
In order to replace shared Mailboxes we are desperately waiting for the possibility to categorize E-Mails in Office 365 Groups.
Desperately need this to be able to categorize emails. No update since July 2018.. that's awful.
Allow folders and labels please, otherwise, not usable.
well I'll be looking into GSuite
This is really getting pretty ridiculous. People have been clamoring for this for years with no response from Microsoft. Without being able to create folders to organize conversations by topic, it makes it virtually impossible to use groups as a basis for collaborative action. They are essentially just one more dumping ground for information that never gets acted upon.
Maxime Savard commented
I was looking online how to create folders since I was not able to, but to find that it's just not possible is absolutely astonishing. This is 100% deal breaker, I was really hyped about groups... Oh well.
desperately need as each team in our organization uses these and it is difficult to retrieve emails as there are too many. Something like slack has would be fine too.
Andrew Milford-Wood commented
This would be incredibly useful. The single thing putting me off groups. So fundamental - What's to think about?