Allow users to create folders within 365 Group Conversations / mailboxes
To really replace Shared Mailboxes our users need to be able to quickly categorize incoming emails and show that actions have been completed by dragging and dropping emails to a named folder in outlook.
For example accounts payable shared mailbox allows any member of the accounts team to drag an invoice email to another folder to show that it has been entered for processing
Thanks to all of you for your feedback on this item. We know that folder creation is still a high priority request from our customers. Please continue to provide your feedback as we assess the priority in relation to other initiatives the Outlook teams have committed. Thank you!
Martin Ennis commented
Is this being done yet?
Even for people who are willing to try Group mail instead of shared mailboxes, lacking the ability to create folders is a deal breaker.
If you want us to switch and embrace office 365 stop making it harder to do the things we are used to doing. Stop taking away on-prem features.
What is the point of group mailbox if it is not full mailbox like shared one? There are many features that are missing, although in the past you could "send from" using group mailbox name, today you cannot anymore and thus this mailbox lost it point. If someone emailed department/group, I don't want to reply as individual, I want to replay on behalf of group because I don't want conversation to start going to my personal address. At that point group cannot anymore see what am I talking about. You can say that I've sent email on behalf of group, but email exchange should be sent from group email. In addition group mailbox should at least have "trash" and "sent" folders just like regular mailbox
Milton Lopez commented
Close to 3000 votes over 3 years and the development team behind this signaled they were"thinking about it" over a year ago, curiously after saying they were "working on it" a few months before that. And still no action taken. Not only is this appalling, but it begs the question of why functionality that has been part of a mailbox is taken away apparently because it is associated with an Office 365 Group. As if this would make it somehow different than a shared mailbox, or even a personal one which can have folders accessible by others. This kind of thinking in an enterprise-caliber (presumably) development team is highly questionable.
Andrew Milford-Wood commented
We really need this feature! I understand that groups are mainly for collaboration but every team in my organisation interacts with the outside world ('clients', 'service users') as a matter of course and needs to mark comms as 'work in progress', 'dealt with' or whatever.
What's the point of groups otherwise?
Almost 3000 votes, 200 comments and no update. When is this coming?
How many people does it take, asking to have this capability within groups? Seems like a no-brainer that this should be an option. We too are in the same boat.
Yes we have the same issue, we require folders in the groups so we can really replace the slow non cached shared mailboxes.
We would like to share a link (to be opened by the persons who were named) with the shared mailbox,
as the share mailbox has no security context the end users who open the shared mail box cannot open the documents
we would like to us Groups for this
But Groups does not have the concept of folders
and we cannot move an existing share mailbox to groups
please help with this soon. it is blocking our migration to O365
Agree, this has great potential and can be difference maker out there for Microsoft. Also be nice to be able to add holidays to the group calendar
Why isn't there a solution to that yet? We are in need of it in order to migrate
please give us ability to create folders. that's a crucial part of using a shared email box. having some organization and process around emails
I also support this. Give us folder for O365 groups
I am looking for this feature. It is useful if we can organize emails into different folders instead of a single Inbox.
It is a bit silly that if we create a modern SharePoint team site we automatically get an Office365 Group and yet there is such a basic limitation imposed. Most professionals and teams use folders to organise their work. In frontline teams, engineers quite often have a dedicated Work In Progress folder that they use to drag the group email into whilst they work on it (e.g. raise a ticket); preventing work duplication. Keeping the work in progress folder inside of the group mailbox allows for others to grab the email if it's not been actioned.
Please allow creating folders, using categories and auto reply.
We want to move from Shared Mailboxes to Office365 Groups.
Darryl Rowe commented
Subfolders that our group members can use - or the abililty to EDIT Subject Line by adding "DONE: " to it or the ability to click on "Like" and have other users see it. Killing the Group and going back to what works.
Agree with John Heaney's comment completely. Without being able to 'action' emails beyond replying & forwarding (ie: no folders, flagging, categorizing, etc) these Group mailboxes are for reference only. Which is pretty useless. Creating a search filter in the main Inbox is more effective.
IT IMI CZ commented
Neverending story since 2016. Microsoft is making fun of us.