Allow users to create folders within 365 Group Conversations / mailboxes
To really replace Shared Mailboxes our users need to be able to quickly categorize incoming emails and show that actions have been completed by dragging and dropping emails to a named folder in outlook.
For example accounts payable shared mailbox allows any member of the accounts team to drag an invoice email to another folder to show that it has been entered for processing
Thanks to all of you for your feedback on this item. We know that folder creation is still a high priority request from our customers. Please continue to provide your feedback as we assess the priority in relation to other initiatives the Outlook teams have committed. Thank you!
Like many people before me, not having this feature is preventing my customers from fully adopting Office 365 groups.
Kendal Friesen commented
We have one department using O365 group mailbox, the rest use shared mailboxes because of the ability to file into a subfolder
This is pretty much the only thing preventing all of my clients from fully adopting O365 groups. This is must have functionality for managing email, so as to prevent or reduce the need to save emails in SharePoint.
Hurry up guys yeah?
This is really really needed !
Tomas Paulas commented
Must have, please think faster. This one will have 4 years anniversary soon
A client I have uses shared mailboxes/folders a lot. We want to move to O365 to take advantage of this platform but I have been told exchange online shared mailboxes don't perform very well. O365 Groups has been proposed as the alternative along with the use of categories. To be honest I think the picture is quite confusing. I agree with others, to wait so long (16 months) without any constructive update is "appalling". Please propose some other alternative that works or develop the much requested functionality.
To be able to open the mailbox as a regular shared mailbox, sent emails is a must.
Douglas Morris commented
How is this not a thing? I just don't understand how this can make any sense for groups to use when basics like lack of tracking, sent items, folders, etc are all missing. Get with it Microsoft.
Replace your folders with categories. Folders are physical entities and limited to a single category.
Categories serve as virtual folders and moreover, any entity instance (e.g. a contact) can have an unlimited number of categories. :-) Imagine, a single list for Contacts but access is by category :-)
To be productive our staff needs to use the group's mailbox not only for chat-like internal conversation but to store task related e-mails that originally arrived at the members' inboxes. Without folders to organize the mailbox this would be a complete mess. So right now the Office group is useless for us :-(
Please integrate complete shared mailbox functions into groups!!
Mr Fisher commented
Please do this SOOON!
@microsoft you've been "thinking about it" since July 2018 now we are 11/2019 you're snail :D Your process of though is extremely slow and you're mess!!!! We will keep using SHARED MAILBOXES *********
Admin what are you "thinking about"? That MSFT is complete mess and how to run away from them and find another job :))
What's a mailbox without the folders? that's what makes people be able to organize those emails this trends are from even before email guys come on.
I love almost everything you're doing with groups/teams but it really seems like it would have been easier to just start with shared mailboxes and add functionality to that to get office 365 groups. You have a bunch of competing solutions-- none of which have all the features we need.
Tom S commented
Googled how to create a folder in office365 groups. Shocked to find it cant be done. Please add this feature. Its desperately needed.
Maarten D commented
It is now 3 years (!!) after the first suggestion and 15 months after status post 'Thinking About It'.
@Microsoft: what is the hold-up?! Some secret strategic consideration which conflicts with this very missed feature?
Would really like to see folders as an option on our group mailboxes to allow for prioritizing and organizing.
Colin Rippey commented
Is there any chance the team can give us an update on this? Trying to persuade users to move from traditional shared mailboxes to Office 365 Group mailboxes is pretty much pointless as the feature parity is so poor.
Please help us help you.